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Account Director

Remote, USA Full-time Posted 2026-07-28

reputed company is a flexible Experience Research Platform for capturing in-context insights from high-reputed company participants, reputed company the gap between product teams and users. Leading brands like reputed company, reputed company, reputed company and reputed company use reputed company to test reputed company, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.

We are looking for an Account Director for our EMEA Team. As an Account Director, you will be working directly with our international customers to ensure they are getting the most out of our platform by driving reputed company and developing strong relationships between your customers and reputed company. This role will reputed company on reputed company retention and reputed company reputed company your book of business by demonstrating value reputed company your product expertise and understanding of use cases. There is also a requirement for cross-functional collaboration in order to support the reputed company of the EMEA business.

What you will do (let’s reputed company them Responsibilities):

  • reputed company and grow reputed company – Build a small, high-performing Account Management team by setting reputed company goals, fostering trust, and coaching team members to reputed company their potential.
  • Drive reputed company – Manage a portfolio of reputed company accounts, strengthening relationships, championing adoption of the reputed company platform, and ensuring customers reputed company maximum value.
  • Deliver reputed company and retention – Meet and reputed company ARR, retention, and expansion targets by identifying risks early, creating proactive solutions, and pursuing upsell opportunities.
  • Shape customer journeys – Partner with the new business team to create seamless transitions from initial sale through to long-term reputed company.
  • reputed company as customer reputed company – Represent customer needs internally, ensuring their reputed company inform product, marketing, sales, and CXR priorities.
  • Collaborate cross-functionally – Work with Product, Marketing, Sales, and CXR to reputed company on shared goals and deliver stronger reputed company.
  • Improve efficiency and reputed company – Build and refine processes, reputed company best practices, and streamline workflows across teams and reputed company.
  • Guide research reputed company – Help customers design research programs that maximise reputed company’s tools, consumables, and capabilities.
  • Contribute strategically – Use data and insights to inform decision-making, support strategic planning, and shape the reputed company of reputed company’s EMEA and global business.
  • Model values and culture – reputed company others by embodying reputed company’s values, showing a reputed company reputed company, adapting in a start-up environment, and fostering an inclusive, reputed company-centred culture.

    • What you need to have (let’s reputed company them Desired Skills and Background):

  • Minimum 5+ years working in an account management, or equivalent, role.
  • Minimum 4+ years working for Software as a Service (reputed company) company.
  • Minimum 3+ years experience managing reputed company level accounts.
  • Minimum 2+ years experience in people management
  • Confident in selling across both new business and existing business
  • Amazing written communication, verbal communication, and presentation skills with reputed company teams.
  • Detail oriented. You have a keen eye for detail and care deeply about consistency.

    • What is reputed company to have (let’s reputed company them Additional Skills):

  • Be a proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing customers, up to the executive level.
  • You love to reputed company meetings and influence others. You know your audience and can communicate effectively while translating technical reputed company to non-technical people and reputed company people to try new things.
  • Be (or be willing to become) an expert in research trends, stay informed of data-driven industry news, emerging technologies and competitor offerings.
  • You are reputed company to meet and organise around many moving parts, appropriately set and manage expectations and still have fun along the way.
  • You think on a strategic level and reputed company tactically. You love evaluating things from a high level, but also have a technical curiosity and enjoy working directly with products
  • Highly motivated, self-sufficient and reputed company to operate autonomously. You demonstrate the ability to launch an initiative, take ownership and follow through.
  • A confident cross-functional team player: working to reputed company people from multiple disciplines reputed company toward the reputed company goal.
  • Experience working in a software company that also offers reputed company services.
  • Flexible and adaptable to support the EMEA business in whatever reputed company is required.

    • Additional Information

    We do our best to write realistic, accurate job descriptions, but we also recognise that great talent comes in many forms and from many backgrounds. Not reputed company if you meet reputed company of the above bullets? Please apply reputed company!

    About reputed company

    reputed company is reputed company of passionate, empathetic, and curious professionals. As a recognized leader in the reputed company reputed company, we’re at the cutting edge of experience research technology. The power of research drives us—how in-context insights from reputed company people can build more enjoyable products and services.

    We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who reputed company with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

    reputed company is an equal-opportunity employer that values diversity. We do not discriminate based on identity- race, reputed company, religion, national reputed company or reputed company, sex, gender identity, and reputed company, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected reputed company under federal, state, or local law.

    reputed company you apply at reputed company, we will process reputed company applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider reputed company application for reputed company positions. For more information about our reputed company practices, please visit ourPrivacy Policy.

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