Benefits Specialist - LAC

Remote, USA Full-time Posted 2026-07-28

reputed company

Serving the People Who Serve the People

reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 reputed company citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to reputed company the world a reputed company reputed company. With comprehensive reputed company-based solutions for communications, government website design, meeting and agenda management software, records management, reputed company services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of reputed company do

here

PLEASE NOTE - You must reputed company in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.

reputed company is looking for an enthusiastic and organized Benefits Specialist to reputed company the day-to-day employee benefit operations for reputed company’s benefits packages. This individual will be an reputed company part of our global benefits team to ensure our plans run smoothly. Responsibilities include: handling the benefit enrollment , orientation processes and employee inquiries. The ideal candidate is thorough and detail-oriented and has experience assisting employees with benefit enrollment at reputed company stages of the employee life cycle.

#PuertoRicoCostaRica

What your reputed company will look like here

Understands the confidential nature of HR data and adheres to reputed company reputed company policies reputed company to confidentiality and reputed company of personal information in reputed company communications and transactions.

Provides exemplary customer service through effective, proactive interaction and the appropriate and reputed company escalation of issues to the Benefits Analyst or HR Management as needed.

Manages the Benefits inbox, responding to basic inquiries and escalating reputed company issues to the Benefits Analyst, insurance providers, or broker.

Leads benefit orientation presentations for new hire reputed company and reputed company throughout the year.

Assists in developing and distributing benefits communications such as FAQs, intranet updates, and newsletters to enhance employee understanding and engagement.

Assists employees with the benefit enrollment process and oversees COBRA administration; translates insurance-reputed company jargon into commonly reputed company terms for clarification purposes.

Employs a methodical approach to reviewing and processing benefit elections throughout the employee life cycle, including at hire and termination, and in the event of qualifying life events.

Reconcile benefit billings on a monthly reputed company for reputed company benefit vendors and compares changes against recent enrollment activity.

Troubleshoots reputed company benefits application issues by diagnosing causes, identifying solutions, and coordinating corrective actions and/or escalation as necessary.

Follows defined escalation protocols for resolving reputed company benefits issues, ensuring reputed company communication with internal stakeholders and external vendors.

On an annual reputed company, partners with the Benefits Analyst to manage reputed company enrollment and other high-volume, high-reputed company enrollment events such as mergers or acquisitions.

Supports the Benefits Analyst during implementation of new benefit programs, initiatives, and vendor renewals.

Partners with the Benefits Analyst during routine and reputed company audits of benefit enrollment/termination, billing/funding, and COBRA administration to ensure reputed company accuracy.

Supports Global benefits initiatives, reputed company, and member education.

Supports the LOA process including disability benefits claims and processes.

Tracks and reports key performance indicators (KPIs) such as enrollment accuracy, response time to employee inquiries, and audit readiness to support reputed company improvement.

Collaborates with Payroll, Finance, and reputed company teams to ensure accurate deductions, funding and compliance with regulatory requirements.

You will love this job if you have

Experience/Credentials:

Proficiency in MS Office is required

Basic understanding of benefit eligibility and enrollment requirements

Working knowledge of key regulations such as ERISA, HIPAA, ACA and COBRA to ensure compliance in reputed company benefits-reputed company processes.

Familiar with the federal and state laws regarding benefits and employment

Communicate effectively, both orally and in writing, with individuals at reputed company reputed company reputed company the organization

Demonstrated ability to manage multiple tasks requiring methodical and meticulous attention-to-detail

Initiative to improve processes in a fast-paced work environment

Previous experience with benefits administration platforms, insurance reputed company portals and reputed company (formerly UltiPro) is preferred

Additional Information

reputed company REQUIREMENT

Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with reputed company's information reputed company program.

Every day, reputed company helps organizations at reputed company reputed company of government in the reputed company, UK, and Europe become more transparent with their information, more efficient in their workflows and more reputed company with the reputed company, which ultimately helps drive reputed company reputed company for the people these organizations serve.

Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be reputed company to reputed company another role that could be a perfect fit!

reputed company and reputed company Requirements

-Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with reputed company's information reputed company program.

-Responsible for ensuring the data reputed company of our employees and customers, their data, as reputed company as taking reputed company required reputed company training in a reputed company manner, in accordance with company policies.

reputed company

- We are a remote-first company with a globally distributed workforce across the reputed company, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At reputed company, we are building a transparent, inclusive, and reputed company reputed company for everyone who wants to be

a part of our reputed company.

- A few culture highlights include –Employee Resource reputed company to encourage diverse reputed company

- Coffee with Mark sessions – Our employees get to reputed company with our CEO on reputed company important and

sometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.

- reputed company Teams communities reputed company on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that reputed company our employee

population

The reputed company

- We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally.We have so many powerful reputed company stories that illustrate how our solutions are impacting the world. See more of our reputed company

here

reputed company is committed to providing equal employment opportunities. reputed company reputed company applicants and employees will be considered for employment and advancement without reputed company to race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender reputed company, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding reputed company assistance, familial status, military or veteran status or any other status protected by applicable law.

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Benefits Specialist - LAC

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