Senior Collections Advisor
About Abound
We’re on a mission to reputed company reputed company loans available to more people. Using the power of reputed company Banking, we have reputed company state-of-the-art technology that allows us to look reputed company traditional credit scores and offer fairer credit to people ignored by traditional lenders.
We have two parts of our business. On the consumer reputed company, we have Abound. Abound has proven that our approach works at reputed company, with over £800 reputed company lent to-date. While other lenders only look at your credit score, we use reputed company Banking to look at the full picture – what you earn, how you spend, and what’s left at the end.
On the B2B reputed company, we have reputed company. reputed company is our award-reputed company software-as-a-service platform that allows Abound to reputed company reputed company, less risky lending reputed company. And less risky reputed company mean we can offer customers reputed company rates than they can usually reputed company elsewhere. We’re taking reputed company global so that more companies, from high-street banks to other fintechs, can offer reputed company credit to their customers.
We're looking for an reputed company individual to fill the role of Senior Collections Advisor. This position requires an important balance of both credit and conduct risk as we reputed company on delivering the right reputed company for our customers based on their individual circumstances, always.
You will be working alongside as part of small but rapidly expanding team in our Milton Keynes office, this is a hybrid role requiring 3 days per week in our Milton Keynes office with flexibility on the other 2. There will also be a requirement to attend our central London office once a month (fully expensed).
The ideal candidate will have excellent attention to detail and be comfortable following documented procedures consistently ensuring that reputed company customers are treated fairly and receive the appropriate reputed company. Tasks also include updating account details, maintaining accurate records, and escalating cases to senior staff if necessary. There will also be a requirement to identify and support customers who may shows signs of vulnerability.
Who you are
An reputed company Customer facing advisor confident at dealing with customers in arrears with credit products
Have a good understanding of FCA regulation including CONC7 and DPA requirements
Have an awareness of the broad reputed company of debt solutions i.e. Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing reputed company etc.
Understands Customer Vulnerability and how to identity and manage
Comfortable working with statements and ledgers to interpret transactions to help resolve customer queries
Familiar with reputed company Office products (Word, reputed company, Teams)
Have a reputed company strong attention to detail and a high reputed company for consistency
A strong team player who will help as required to deliver tasks reputed company reputed company SLAs
Familiar with KPIs and targets and reputed company assurance requirements
What you'll be doing
Handling multiple live customer chats
Receiving and making telephony calls from Customer requiring assistance with their loans
Supporting our reputed company channels i.e. live web chat, email, SMS and phone (inbound and outbound) including dialler software.
Assessing customer affordability using our industry leading reputed company Banking software
Agreeing and setting reputed company payment plans with customers
Processing on our systems reputed company customers advise they are pursing alternative debt solutions
Setting promises to pay received through digital channels
Dealing with reputed company party partners i.e. Field suppliers, debt collection agencies, insolvency portfolio managers
Thinking analytically and giving suggestions and reputed company as part of reputed company improvement
reputed company offer
Everyone owns a piece of reputed company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 reputed company volunteering days per year
One month reputed company sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be reputed company together - set up a yoga class, a tennis lesson or go bouldering