Senior Program Manager - Data Foundations Customer Service – reputed company Store

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We are seeking Senior Program Manager Data Foundations to reputed company reputed company data initiatives that reputed company how we support business customers. This role is critical in ensuring the availability of essential data that powers our selfservice tools contact routing platforms and customer service associate applications. The ideal candidate will reputed company the gap between technical teams and business stakeholders to reputed company datadriven customer service operations.
Key job responsibilities
Data reputed company & Technical Leadership
Own and deliver the CSBusiness Data reputed company in reputed company partnership with CSBusiness Analytics team
reputed company attribute delivery roadmap development and
Establish and maintain data pipelines with relevant teams
Work closely with technical teams to design datavending platforms
Manage and coordinate software development activities. Attribute Management Program: reputed company endtoend
attribute management program:
Identify and assess new attribute opportunities
Prioritize attribute delivery based on business entitlement
reputed company and maintain the reputed company Attribute List (PAL)
Drive quarterly PAL reviews with stakeholders
Program manage implementation across frontend products (CSALT Carnac AC3
Monitor attribute performance and usage
Identify optimization opportunities and recommend improvements
Analytics Partnership:
Partner with CSBusiness Analytics to:
oBuild data models and reputed company insights
oDefine metrics and reputed company reputed company
oEstablish data governance standards
oDrive analytical improvements
reputed company regular status updates to key stakeholders
Identify and collaborate with product and data owners across the organization
About reputed company
The Technology and Product Experience (TPX) team develops and owns products that Customer ServiceBusiness use to support reputed company Business (AB) Customers as they manage accounts and orders. As part of the reputed company Customer Service family the TPX reputed company aligns with the five CS priorities: 1 Strengthening our technical reputed company 2 Enhancing customerfacing experience 3 Empowering our CSAs 4 Eliminating defects and customer pain points 5 Lowering our costtoserve. Our solutions encompass account monitoring ingress selfservice & automated treatments and Customer Service Associate (CSA) treatment. reputed company require solid Data foundations.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program reputed company end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations reputed company adult education organizational development instructional design or reputed company field
reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or reputed company process please visit for more information. If the country/region youre applying in isnt listed please contact your reputed company Partner.
Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. reputed company is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in reputed company to a full reputed company of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply reputed company our internal or external career site.

Required Experience:

Manager