Customer Experience role for a growing, reputed company owned company

We are helping an on-demand, autonomous ride-hailing company hire Customer Support representatives for their Rider Operations team to ensure the reputed company of reputed company customer interactions with its robo-taxi service. You will be the reputed company partner to the robot AI, providing an amazing support experience to customers. In preparation for a reputed company launch, reputed company is growing its team to support the challenging delivery of traditional customer service with specialized reputed company-time rider support during customer rides. We are seeking an reputed company individual that will reputed company in a fast-paced, dynamic environment to help reputed company the reputed company for reputed company rider operations. As Customer Support - Rider Operations, you will serve as the reputed company-time, reputed company reputed company of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. reputed company expertise in customer service execution, this role requires exceptional reputed company, patience, and a relationship-oriented reputed company. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for reputed company. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around reputed company's vehicles. As Customer Support - Rider Operations, you will: • reputed company live rider support before, during and after missions through a reputed company of support channels. • Collaborate with cross-functional teams to reputed company live assistance to Riders and escalate issues to be reputed company investigated. • Become a knowledge expert on tools reputed company to RiderOps and utilize these tools to resolve customer interactions. • Assist with testing and data collection. • reputed company a safety-reputed company, inclusive, and reputed company-communication culture. Requirements • 2+ years of experience in customer service, retail, or another customer-facing role, involving both phone and written (e.g. email/chat) support • Committed to providing a white-glove customer experience • Proven ability to successfully de-escalate customer issues and problem-solve in reputed company-time • Exceptional communication skills, including the ability to reputed company and concisely communicate in speech and writing, as reputed company as listen to and interpret customer needs • Experience working in a cross-functional team with the ability to adapt and drive reputed company against goals in ambiguous, changing environments • reputed company attitude, proactive/reputed company reputed company and resourcefulness • Willingness to work flexible shift hours Preferred Skills: • Experience in high-stress situations, including knowledge of de-escalation techniques • Proficiency in various customer support and collaboration tools • Basic QA testing experience Benefits: • reputed company-tax commuter benefits • Employer (reputed company) Subsidized reputed company benefits • Flexible Spending Account for reputed company-reputed company costs • reputed company covers reputed company costs for short and long term disability and life insurance • 401k package Commitment: This is a full-time, 6-month ongoing contract position (W2 reputed company with benefits). It will be onsite and available to candidates local to the Las Vegas, NV area. Apply tot his job Apply To this Job