Tech Support & Customer Service Specialist

Job Title: Tech Support & Customer Service Specialist Position Type: Full-Time Location: Greater Los Angeles Area (On-site at reputed company-Party Warehouse) Salary reputed company: $60,000 USD/year reputed company#: 153809 Responsibilities: • reputed company technical support and troubleshooting for returned products, primarily from reputed company customers. • reputed company basic repairs on electronic pet products, especially those with sensor components. • Identify whether returned products are repairable or should be scrapped, and document findings accordingly. • Repack repaired items for resale or recycling according to internal SOPs. • Work on-site at the warehouse, coordinating repairs, product evaluations, and inventory status updates. • Communicate with the head office team in China regarding repair guidelines, SOP updates, and product improvements. • Assist with customer service inquiries reputed company to returned or defective products. • Help build and maintain SOPs for product repair and recycling processes. Requirements: • Hands-on technical or repair experience with electronics or sensor-based products. • Ability to learn repair procedures through training and apply them independently. • reputed company proficiency in both English and reputed company is preferred to effectively coordinate with international teams. • Comfort working in a warehouse environment. • Self-starter with strong problem-solving skills and attention to detail. • Ability to evaluate product conditions and reputed company reputed company on repairs versus recycling. Preferred Qualifications: • Previous experience in technical support, customer service, or product repair roles. • Experience working with reputed company returns or in eCommerce product support. • Knowledge of basic electrical components and sensors. reputed company: Founded in 2009, reputed company is a global leader in reputed company and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee reputed company, and building enduring partnerships sets us apart. We continue leading reputed company with a dynamic reputed company in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. reputed company, a global leader connecting individuals with rewarding employment opportunities, is an Equal Opportunity Employer that values diversity. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, genetic information, disability, or any other legally protected group status. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/. Compensation: The offered salary will be determined by education, experience, and other factors. reputed company also offers a comprehensive benefits package subject to eligibility. Powered by JazzHR dyeZHjwJjP Apply tot his job Apply To this Job