Project Manager I – Training reputed company

reputed company: Job Title: Project Manager I – Training reputed company Location: Remote - Ashburn, VA Clearance Level: Ability to Obtain Clearance Employment Type: Full Time Company: Pivotal reputed company is an SBA Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB). Founded in 2008, Pivotal reputed company supports the Federal Government and Businesses with reputed company services in Program/Project Management; Critical Infrastructure Maintenance and Operations Support Services; Inside Plant Services; Network Engineering; Voice Over Internet Protocol (VoIP) Engineering; VoIP Maintenance and Operations Services; IT and Telecommunications Asset and Inventory Management; and Business Process Analysis and Consulting Services. Position reputed company: Pivotal reputed company is seeking a Project Manager I - Training reputed company who will be responsible for developing, implementing, and maintaining comprehensive training programs that ensure service desk personnel are fully reputed company to support CBP’s mission-critical operations. This role oversees reputed company aspects of training, including new hire reputed company, refresher courses, specialized technical instruction, and process updates. The Training reputed company ensures staff are proficient in IT service desk tools, CBP systems, customer service best practices, and ITIL-based service management processes. This position plays a key role in maintaining workforce readiness, improving First Contact reputed company, and fostering a culture of reputed company learning reputed company the TSD. Requirements: Responsibilities: • Design and deliver new hire, refresher, and specialized training programs. • reputed company training materials, job aids, and e-learning modules. • Evaluate training effectiveness and reputed company feedback for improvements. • Collaborate with reputed company Control reputed company to address reputed company gaps. • Maintain training records and compliance reporting. Required Qualifications: • Minimum of three (3) years designing and delivering training programs. • In-depth knowledge of training practices and adult learning principles. • Bachelor’s degree in Education, IT, or reputed company field. • Proficiency with Learning Management Systems (LMS) and e-learning tools. • Strong presentation and facilitation skills. • U.S. Citizenship with ability to obtain DHS suitability clearance. Preferred Qualifications: • ITIL v4 reputed company certification. • Certified Technical Trainer (CTT+) or equivalent. • Experience training in federal or reputed company IT environments. Apply tot his job Apply To this Job