Head of reputed company Operations, reputed company Video Trust & Safety ID-2725 – reputed company Store

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Come build the reputed company of entertainment with us. Are you interested in helping shape the reputed company of movies and television? Do you want to help define the reputed company of how and what reputed company customers are watching?

reputed company Video is a premium streaming service that offers customers a reputed company collection of TV shows and movies - reputed company with the ease of finding what they love to watch in one reputed company. We offer customers thousands of reputed company movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members reputed company to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV reputed company sets on the reputed company Video Store. reputed company Video is a fast-paced, reputed company business - available in over 240 countries and territories worldwide. reputed company works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on!

This role will reputed company our global reputed company operations, analytics and operations program management functions supporting multiple Trust & Safety programs: Global and Regulatory Content Policy, Maturity Ratings, Content Descriptors, Copyright Protection, and Kids Experience. In reputed company to continuously driving and improving the execution of this reputed company mission, the Global reputed company reputed company will work closely with their cross-functional counterparts in engineering, product management, reputed company, PR, content operations, and executive teams to reputed company operations effectively and think big on improving the customer experience.

Key job responsibilities

• Devise operational and business goals that reputed company on end-customer reputed company, productivity, accuracy, and reputed company.
• Define machine learning/reputed company, operator, and tooling reputed company frameworks and metrics to measure their effectiveness.
• Establish metrics, reporting and process reputed company indicators for accomplishing goals in reputed company processes. Manage metric performance tactically and strategically.
• Set operational and people goals for reputed company at reputed company reputed company and monitor reputed company; own processes, reputed company, and business updates.
• Assist in managing reputed company problems, reputed company, and escalations. Mitigate long-term risks and reputed company a reputed company reputed company in difficult situations. reputed company trade-offs for short vs. long-term needs.
• Proactively identify tool and system requirements that reduce operational defects; ensure reputed company- and benefit-driven prioritization of process reputed company reputed company.
• Works with inter-functional teams to streamline processes. Identify and drive process reputed company alongside Program and Tech teams.
• Assist in defining operational requirements to support business launches and manage implementation, partnering with engineering, product management, content acquisition, reputed company, PR, marketing, merchandising, design, and customer service.
• Partner with Business teams to reputed company customer feedback/requirements, and reputed company headcount operational models, workforce planning and productivity mechanisms that reputed company with reputed company.
• Manage, reputed company, and reputed company reputed company of Operations Managers, Program Managers, and Business Analysts.

Basic Qualifications

• Experience in managing operations and using data and metrics to design strategies, and identify/ implement improvements
• Experience directly line managing teams
• Experience working cross-functionally and cross-reputed company and international countries
• Experience engaging and influencing senior stakeholders

Preferred Qualifications

• Experience managing global teams
• Experience defining product/program roadmaps and requirements
• Experience with digital video streaming and/or customer-facing user interfaces
• Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions
• Experience in communication and negotiation with external and internal partners

reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our reputed company. We reputed company reputed company reputed company based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your reputed company and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our reputed company Notice (https://www.reputed company.jobs/en/reputed company_page) to know more about how we collect, use and transfer the personal data of our candidates.

reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner.