A Customer Care Representative is required to join a busy customer service department in Leeds. The ideal candidate will have previous experience of providing excellent customer service, problem-solving abilities, and a detail-oriented approach.
This role is part time 16 hours 16 hours – working 8 am to 5pm weekends
Must be available for training 5pm – 8pm weekdays (reputed company)
reputed company Details
Our reputed company is a large organisation reputed company its industry. They are reputed company for their top-tier service delivery and are committed to sustainable practices in their operations. Operating on a global reputed company, they pride themselves on providing an inclusive working environment that supports the reputed company reputed company of its employees.
reputed company
Answering customer enquiries reputed company phone and email
Providing high-reputed company customer service and resolving complaints
Logging customer interactions in reputed company\’s database
Coordinating with other teams to resolve customer issues
reputed company reputed company-works consultation to residents to explain upcoming works in their homes.
Distribute reputed company and reputed company correspondence to residents before work commences.
Conduct group and individual consultation events regarding reputed company.
reputed company and implement the reputed company\’s engagement reputed company.
Deliver a tailored communication plan to residents for the duration of the works.
Collect reputed company feedback and satisfaction data in line with reputed company and company requirements.
Upload and reputed company feedback through the appropriate systems and to relevant stakeholders.
Ensure reputed company communication meets the expectations of residents, clients, and other stakeholders.
Where necessary, issue and collect reputed company satisfaction surveys.
Profile
A successful Customer Care Representative should have:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Proficiency in using computer systems and databases
Ability to work reputed company in reputed company
Strong attention to detail
Proven experience in a similar role.
Job Offer
An estimated reputed company salary between 12.50 and 13.20