GHL Virtual Assistant — Tech & Operational Support ID-2180 – Amazon Store

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Summary

🎯 Role Purpose
To serve as my strategic technical and operational support partner. You will own the backend of my GoHighLevel system and ensure seamless delivery of outreach, marketing, course delivery, client onboarding, and overall customer experience. This role is key in helping me scale my business sustainably and with ease.

🧩 Key Responsibilities
1. ⚙️ Funnel, Page & Automation Setup

Build landing pages, opt-in forms, and sales funnels (webinar, lead magnet, course)
Design and implement email sequences, SMS automations, and drip campaigns
Set up booking calendars, confirmation emails, and reminders for webinars/coaching calls
Create upsells, downsells, order bumps, and thank-you pages
Ensure mobile-optimized, visually clean designs using branding assets
2. 💳 Payments & Offer Management

Set up one-time payments, payment plans, and subscriptions for all offers
Integrate Stripe/PayPal with GHL checkout pages
Automate access to products upon purchase (courses, coaching, etc.)
Manage dunning emails, failed payment follow-ups, and upgrade/downgrade automations
Set up time-sensitive offers, promo codes, and fast-action bonuses
3. 🧠 Course Dashboard & Learning Experience

Set up and maintain online course dashboards (for individuals, families, kids, teachers)
Upload course content, design module layouts, drip lessons, and test all access automations
Manage updates, version control, and migration across platforms if needed
Troubleshoot client access issues and integrate onboarding automations post-purchase
4. 📤 Outreach & Lead Generation

Launch and manage outreach campaigns (email/DMs/LinkedIn)
Tag and segment leads based on behavior, interests, and engagement
Assign leads to correct pipelines and workflows for nurturing and conversion
Track and follow up with quiz leads, webinar no-shows, cart abandoners, etc.
5. 🧾 Client Onboarding & Admin Support

Send contracts, invoices, and welcome packs to new clients using GHL integrations
Automate onboarding sequences based on offer tier (e.g., course vs. coaching vs. retreat)
Assign tags and pipeline stages for smooth internal tracking
Flag client milestones or drop-offs so I can step in strategically
6. 💬 Customer Support & Community Engagement

Respond to support emails and access issues within 24–48 hours
Moderate comments and questions in communities (email or platform-based)
Manage refund requests, failed payment queries, and access troubleshooting
Maintain FAQ databases and support documentation
7. 📊 Pipeline, Metrics & Launch Support

Build and maintain sales pipelines with clear deal stages for tracking
Create weekly performance dashboards for funnels, email open rates, and lead conversions
Support live launches with tech checks, tag logic, and automation testing
Report drop-off points and recommend funnel tweaks
🌱 Strategic Bonus Responsibilities (as we grow)
Support affiliate/referral program setup and tracking
Assist in building quiz funnels for segmentation and conversion
Help prepare for live events, retreat logistics, and corporate offers
Manage CRM hygiene, GDPR tagging, and re-engagement workflows
Suggest tech and process optimizations proactively
🧠 Ideal Skills & Experience
Proficient in GoHighLevel (funnels, automations, CRM, email, payments, courses)
Familiar with Stripe, Calendly, Zapier, Canva, Google Workspace, Notion/ClickUp
Strong tech troubleshooting, systems thinking, and implementation experience
Experience supporting online educators, coaches, or course creators
Excellent English (written and verbal) and high attention to detail