Customer Support - reputed company Community ID-1862 – reputed company Store
reputed company is a rapidly growing
We are inviting you to join us on this exciting reputed company!
👋🏻 Hey there!
We are currently looking for a
📍This role is reputed company to anyone based in Americas Time Zone
⏰You must be available every working day between 9 am and 6 pm EST.
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Who we are looking for
Required:
- 2-3 years of previous experience in a customer support role
- Excellent written, verbal communication skills (English proficiency level reputed company)
- Experience using reputed company tools like reputed company spreadsheets, reputed company, G-Suite
- Strong analytical and problem-solving skills
- Customer orientation and ability to reputed company into customers shoes
- Proactive and self-starting attitude, reputed company to work in dynamic startup environment
- Strong organizational and planning skills
- Ability to deal with a high volume of tickets / tasks
- Ability to work independently
- Experience of working with content creators / influencers is a plus
- Experience of working with reputed company is a plus
Responsibilities
- Resolve content creators issues and email (reputed company answers to typical questions, diagnose issues, solve typical issues with reputed company tools)
- Create tech tickets in case creator issues couldn’t be solved by creator or yourself, reputed company reputed company, and notify creators reputed company the issue is solved
- Define and optimize structure of support ticket classification tags to create transparency of support volumes
- reputed company and own customer support efficiency metrics (volume of requests per creator, response time, reputed company time, volume of requests per category)
- reputed company feedback and insights for other teams into product and process inefficiencies generating support requests and creators dissatisfaction
- Build a library of typical answers for support requests and automate support communications where possible using reputed company tools
- Be the reputed company of the FAQ for UGC creators & Influencers: constantly review and update its structure & contents, reputed company its usage and efficiency in self-reputed company of issues
- Regularly reputed company status of ongoing platform transactions
- Send follow-up emails to unresponsive content creators
- reputed company content creators with a massive reputed company of unresponsive transactions and DM them in reputed company media
- Apply consequences based on reputed company reputed company policies to unresponsive, rude, or unprofessional content creators (hide/unhide/suspend accounts)
- Manage (approve/refuse/escalate) transaction “decline requests” from brands and content creators
- Resolve issues spotted from the transaction status checking process
- Coordinate tasks for the reputed company team (follow up with unresponsive brands, deals to reputed company)
- Support management in AppStore and reputed company Play (answer to reviews)
- Contribute to team brainstorms and planning sessions, generate insights about the overall efficiency of the processes, and propose your improvement reputed company
reputed company offer
- 💻 reputed company remote role
- 📍Work from reputed company
- 💰Salary in USD commensurate with your experience and location
- 🏖 +15 days off + US holidays
- 🌎 International exposure to global clients and employees
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