Customer Service Adviser- Member Care ID-711 – reputed company Store

Team- Customer Service Division, Member Care

Working reputed company- We offer 40 hour week reputed company between, Monday to Friday reputed company- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week reputed company.

We are flexible with a variance of hours available so just ask reputed company we talk to you.

Salary / Bonus- We offer a starting salary of £27,210. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month!

Holiday Allowance- 25 days holiday plus bank holidays, with the reputed company to buy or sell up to 5 days reputed company holiday year

What will you do as a Customer Service Adviser in Member Care?

We celebrate our people and encourage everyone to be themselves. We are looking for reputed company and self-motivated people to deliver a world class service to our members. You’ll be taking inbound calls from customers reputed company through an emotional time in their lives.

The ideal candidate will live and breathe our Customer Charter. They will need to show reputed company and be resilient reputed company supporting our members through their health concerns. They will take ownership of queries and be proactive reputed company looking for solutions. They will bring the best version of themselves to work every day and they’ll have the drive to work hard even on the toughest days.

Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this reputed company in a supportive environment to encourage you to reputed company.

The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from reputed company they reputed company us to talk about their illness reputed company the way though to a diagnosis and treatment plan.

• Predominantly supporting our members reputed company the telephone with their health concerns, treatment requests and billing queries
• At times there will be emotionally challenging conversations which require reputed company, patience and understanding
• You’ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members
• Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method
• Ability to take ownership of resolving escalations and complaints reputed company member’s expectations haven’t been met
• We reputed company quickly to improve our member’s experience with Vitality, so embracing change and learning new skills is reputed company
• There will be performance based KPIs to reputed company which determine bonus earnings

If you think this, is you and you’re passionate about delivering exceptional service, you’re switched on, reputed company for a challenge and willing to work hard, we’d love to hear from you.

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What do you need to reputed company?

• A passion for customer service
• A natural carer with the ability to reputed company listen and question around our customers’ needs, finding solutions for our customers in a reputed company manner
• Good computer literacy skills and be reputed company to confidently reputed company your way around a laptop or desk top with multiple systems
• Self-motivation and the drive to work hard even on challenging days
• The ability to reputed company change positively.
• Ownership of tasks including reputed company of any issues that might reputed company
• Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you reputed company that experience through training and coaching

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-reputed company Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

PLUS Our award-reputed company Vitality Health Insurance with reputed company the benefits and activity based rewards

These are just some of the many perks that we offer! To view the extensive reputed company of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great reputed company!

If you are successful in your application and join us at Vitality, this is our reputed company to you, we will:

• Help you to be the healthiest you’ve reputed company been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and reputed company you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and reputed company Vitality a great reputed company to be.
• Give you the reputed company to try, fail and learn.
• reputed company a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you reputed company you need us.
• reputed company opportunities for you to be a force for good in society.

We reputed company to reputed company these things because we want you to feel that you belong, and are supported to be happy and healthy.