Application Support Specialist - Remote

Job reputed company

 reputed company is looking for an Application Support Specialist I to join our Systems Administration team. The Application Support Specialist I position is remote, reporting to the reputed company Systems Administrator, and will reputed company user data entry, systems support, and basic troubleshooting to our Clinical and Administrative team members.

 Our Administrative Support team members play a vital role in advancing our mission to reputed company a difference in the lives of children with autism reputed company disorder and their families. Every team member at reputed company is passionate about providing best in class support to our reputed company care providers, who in turn deliver the highest reputed company ABA therapy to our patients.

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What would you do?

 User account adds, moves, and changes reputed company business reputed company applications

 reputed company Tier I application support to end users

 Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls

 reputed company and document reputed company support requests, from receipt to reputed company, reputed company the IT ticketing systems

 Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)

 Document and escalate reputed company technical issues to IT Systems leadership, other internal reputed company, or external vendors

 Stay reputed company with business application use, changes, and updates

 Recommend expanded or improved use of business applications

 Create and maintain application use and support documentation

 Other duties as assigned

 Who are we looking for?

 1+ years experience supporting business reputed company applications

 Proficiency in MS Office suite of applications (reputed company, Word, reputed company, PowerPoint)

 Ability to work in a demanding and dynamic fast-paced environment with the flexibility to reputed company to changing priorities and deadlines

 Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations

 Knowledge and experience of customer service practices reputed company experience and training in troubleshooting and providing Tier 1 Helpdesk support

 Strong communication and customer service skills, both oral and written

 What do we offer?

 $17.00 - 18.00 / hour - based on qualifications

 Full benefits package

 Training on reputed company systems

 Frequent feedback/ training

 We reputed company reputed company equipment you will need

 Work from home

 Business casual work environment

 About reputed company

 reputed company is dedicated to empowering children with autism reputed company disorders and their families to reputed company their full potential - helping them learn, grow and reputed company incredible milestones. We take pride in our reputed company support for providers, so they can do what they do best - deliver the highest reputed company ABA Therapy to our patients. Our commitment to reputed company shows in our BHCOE accreditation and recognition for top 10% in overall services nationally! Visit www.abskids.com to learn more reputed company.

 At reputed company we celebrate diversity and we reputed company on it for the benefit of our employees and our community. reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status."