Team Manager - Food - Scarborough

Team Manager - Foods - UK,<br><br><strong>Summary<br><br></strong>Team Manager - Foods - UK<br><br><strong>All the details<br><br></strong><strong>Purpose <br><br></strong><ul><li>Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability </li><li>Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers </li><li>Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region </li><li>Ensure colleagues understand and are motivated to deliver their part </li><li>Support the store to trade safely and legally, protecting Customers,Colleaguesand the M&S brand </li><li>Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often <br><br><br></li></ul><strong>Key Accountabilities<br><br></strong><ul><li>Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s </li><li>Supports the delivery and embedding of the business transformation plan and change initiatives for their area </li><li>Delivers great standards and service by setting clear expectations with store colleagues </li><li>Create the right culture, role modelling new digital ways of working and leadership behaviours </li><li>Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well </li><li>Deliver brilliant basics through the team </li><li>Seeks customer feedback and takes action to deliver improvement </li><li>Uses data and insight to improve customer instore experience, improve the operation and drive performance </li><li>Support the delivery of Plan A </li><li>Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success </li><li>Recruit for the team, ensuring new starters have a brilliant onboarding experience </li><li>Deliver all line management activities in line with company process and policy </li><li>Build an active working partnership with BIG, provide feedback and support the development of BIG reps </li><li>Deliver operational excellence to maximise product availability, minimise stock and cash loss </li><li>Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly </li><li>Maintain a safe and legal store environment </li><li>Supports visual merchandising updates across all launches,eventsand campaigns <br><br><br></li></ul><strong>Technical Skills/ Experience<br><br></strong><ul><li>Ability to lead a team to deliver excellent customer service and KPI’s across the store </li><li>Create the right culture, role modelling new digital ways of working and leadership behaviours </li><li>Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems </li><li>Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit </li><li>Good working knowledge of VM principles </li><li>Good level of digital capability and an understanding and use of all systems </li><li>Good knowledge of the legal requirements across their area of accountability and the store </li><li>Knowledge of our people policies and managing performance within a team </li><li>The ability to have difficult conversations with effective resolutions with colleagues </li><li>Good communicator and listener who will inspire, share theirknowledgeand best practices with others </li><li>Ability to plan and review across the week and the month </li><li>Ability to deliver under pressure demonstrating resilience </li><li>Ability to build and maintain relationships with key stakeholders across the store and region </li><li>Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset <br><br><br></li></ul><strong>Key Leadership Capabilities<br><br></strong><ul><li>Successfully embeds change for lasting commercial impact and results </li><li>Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting </li><li>Takes ownership and accountability for the success of their team </li><li>Spends time coaching colleagues to accelerate performance and personal growth </li><li>Recognises high performance and supports poor performers to improve </li><li>Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are </li><li>Uses customer feedback and market trends to guideteamswork </li><li>Helps teams understand information and business messages by actively seeking out opinions and asking questions </li><li>Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues </li><li>Seeks the best solution for M&S by proactively collaborating with colleagues from across the business<br><br><br></li></ul><strong>Key Relationships and Stakeholders <br><br></strong><ul><li>Customers </li><li>Colleagues </li><li>Store Leadership </li><li>Regional Leadership </li><li>BIG</li></ul>