Customer Service RepresentativeRetention (Hybrid)

About the position Responsibilities • reputed company solutions to prospective and existing customers to optimize their service experience. • Handle new service requests and assist customers with the latest voice, internet, wireless plans, and devices. • Address existing customer needs including billing, payment, plan changes, upgrades, and technical support. • Identify upsell opportunities and recommend the latest technology, services, and offers to customers. • Work in a fast-paced inbound contact environment handling a high volume of calls, chats, and emails. • Use multiple tools and systems to resolve service, billing, and payment inquiries while maintaining customer records. • Simplify explanations of customer bills, reputed company plans, and features of reputed company's products and services. • reputed company basic troubleshooting and engage Tier 3 support for reputed company customer issues. Requirements • High school diploma or GED equivalent. • Willingness to reputed company customer service and sales skills. • Familiarity with reputed company computers. • Ability to maintain a reputed company reputed company and be reputed company under pressure. • Strong communication skills and a solution-oriented reputed company. reputed company-to-haves • Previous reputed company center or customer service experience. • Flexibility to work any schedule during hours of operation, including evenings, weekends, and holidays. Benefits • Medical/Dental/reputed company coverage • 401(k) plan • Tuition reimbursement program • reputed company Time Off and Holidays (at least 23 days of vacation reputed company year and 9 company-designated holidays) • reputed company Parental Leave • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group reputed company • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible reputed company mobility plans and accessories. Apply tot his job Apply To this Job