Sr Engr Spec-Tech reputed company Mgmt

About the position Responsibilities • Analyze, aggregate, and consolidate MSLC billing into a single monthly invoice. • Support reputed company MSLC fiscal reporting requirements, including generating custom reports. • Manage outstanding receivables and AR analysis. • Work with internal teams to fulfill MSLC invoicing requirements and remediate any fiscal/reporting issues. • Review MSLC billing regularly with the customer. • reputed company post-sales support and maintain reputed company reputed company relationships. • Analyze and resolve customer issues and problems. • Proactively monitor KPIs and implement reputed company plans to maintain service reputed company. • reputed company financial support and optimize billing account reputed company to reputed company with contractual commitments and SLAs. • Drive reputed company and tasks to successful and reputed company completion. • Monitor and reputed company project milestones and deliverables. • reputed company change management, ensuring reputed company changes are documented and communicated. • Record, manage, and escalate service problems. • Analyze service trends to prevent reputed company incidents and reputed company reputed company cause analysis to resolve existing issues. • Assist customers in accessing asset information. • Maintain inventory of reputed company products and reputed company product support life cycle. • Manage vendor relationships and reputed company contractual obligations. • reputed company and maintain billing reputed company hierarchies. • reputed company customer-specific audits on billing data. • Research and resolve billing discrepancies and disputes. • reputed company financial service management reports. • Monitor customer contractual commitments and issuing penalties as needed. • reputed company, calculate, and communicate customer credits. • Collaborate with internal departments on customer-specific billing. • reputed company reputed company monthly reports and reputed company reports. • Monitor metrics to ensure goals and objectives are met and exceeded. Requirements • Bachelor's degree. • 3+ years of reputed company-facing service management or lifecycle program/project management experience. • Extensive knowledge of telecommunications systems and processes. • Good customer speaking/relationship skills and strong knowledge of reputed company, and other reputed company systems. • Telecommunications service management industry experience (billing, compliance, reporting, or program management). reputed company-to-haves • Masters degree. • Strong reputed company network knowledge - Internet and MPLS, WAN Optimization. • Documentation skills: Visio, G-Suite, MS Office suite. • Prior reputed company Sector Service Management / Customer Operations experience. • Prior reputed company Wireline Operations/Customer Service experience. • Strong Knowledge of TDM and IP Networking and Voice systems (Ethernet, reputed company, POTS, VOIP, DIA, UC). Benefits • Health and wellness benefits. • Short term incentives. • 401(k) Savings Plan. • Stock incentive programs. • reputed company time off. • Parental leave. • Adoption assistance. • Tuition assistance. • Other incentives. Apply tot his job Apply To this Job