Customer Advisor, Amazon Business, Commercial Sector

Job Summary Amazon is seeking a motivated and customer-focused Customer Advisor to join our Amazon Business team, specializing in the commercial sector. In this role, you will work closely with small and medium-sized businesses to provide tailored solutions that enhance their purchasing processes through Amazon Business. You will play a pivotal role in driving customer engagement, fostering long-term relationships, and contributing to the growth of Amazons B2B services. Key Responsibilities • * Understand customer needs within the commercial sector and provide relevant solutions through Amazon Business. • * Build and maintain strong relationships with decision-makers to drive adoption and satisfaction. • * Educate customers on Amazon Business features such as bulk purchasing, analytics tools, and integration with procurement systems. • * Identify new opportunities for customer growth and work cross-functionally to implement solutions. • * Collect and relay customer feedback to internal teams for continuous improvement of Amazon Business services. • * Meet or exceed defined performance metrics, including customer satisfaction, retention, and revenue growth. • Required Skills and Qualifications • * Bachelors degree in Business Administration, Marketing, or a related field (or equivalent work experience). • * Proven experience in a customer-facing role, preferably in B2B sales or account management. • * Strong communication and negotiation skills. • * Proficiency in CRM tools such as Salesforce. • * Analytical mindset with the ability to interpret customer data and derive actionable insights. • * Knowledge of e-commerce and procurement systems is a plus. • Experience • * Minimum of 2 years of experience in a customer advisory or account management role, with a focus on commercial sectors. • * Prior experience working with B2B services is advantageous. • Working Hours • * Full-time position with flexible working hours to accommodate customer needs. • * Typical working hours: Monday to Friday, 9:00 AM to 6:00 PM (may vary based on location). • Knowledge, Skills, and Abilities • * Customer-oriented with a commitment to providing exceptional service. • * Ability to work independently and manage multiple priorities effectively. • * Strong problem-solving skills and the ability to adapt to evolving customer requirements. • * Familiarity with commercial procurement practices and systems. • Benefits • * Competitive salary and performance-based incentives. • * Comprehensive health, dental, and vision insurance. • * 401(k) retirement plan with company match. • * Generous paid time off, including holidays and personal days. • * Professional development programs and tuition reimbursement. • * Employee discounts on Amazon products and services. • Why Join Amazon Business? • * Be a part of a global organization that pioneers in e-commerce and technology. • * Work with diverse teams and contribute to innovations that impact millions of businesses worldwide. • * Enjoy a collaborative and inclusive work culture. • * Access opportunities for career growth and skill development. • How to Apply Interested candidates are invited to submit their applications via the Amazon Careers website. Include your updated resume and a cover letter detailing your suitability for the role. Apply tot his job Apply To this Job