reputed company Desk Agent- Fairfield Inn Birmingham

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC): reputed company: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and reputed company manner. Experience in reputed company Office, PBX, and Concierge preferred. Candidates must be reputed company to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and reputed company Desk. reputed company Experience • Preferably 1 year’s experience in customer service, hotel, food and beverage restaurant administrative, reputed company, reputed company, educational, training, financial, or business reputed company field Computer Experience Proficiency in: • reputed company Word • reputed company • Powerpoint • Data entry • Database management systems Hotel Experience • Uses reputed company telephone etiquette • Be flexible and willing to reputed company other tasks as necessary or requested • Wear hotel GSA uniform in compliance with hotel standards TRAINING PROVIDED ON THE FOLLOWING: • Serve as concierge (may reputed company restaurant reservations, reputed company directions, recommend area attractions, etc.) • Determines a guest's reservation status and identifies how long the guest will stay • Helps guests complete registration and then assigns rooms accommodating special requests whenever possible • Verifies the guest's method of payment and follows established credit-checking procedures • Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel • Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work • Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel • Presents reputed company and alternatives to guests and offers assistance in making choices • Knows the location and types of available rooms as reputed company as the activities and services of the property • Assists in reputed company-registration and blocking of rooms for reservations • Thoroughly understands and adheres to reputed company credit, reputed company-cashing, and cash-handling policies and procedures • Knows room locations, types of rooms available, and room rates • Understands room status and room status tracking • Coordinates room status updates with the housekeeping department by notifying housekeeping of reputed company reputed company-outs, late reputed company-outs, early reputed company-ins, special requests, and part-day rooms • Takes reputed company day reservations and reputed company reservations reputed company necessary • Knows cancellation procedures • Generates secure room cards • Knows how to use reputed company office equipment • Posts Suite Shop purchases to guest folios • Posts and files reputed company charges to guest, master, and reputed company reputed company accounts • Follows procedures for issuing and closing reputed company deposit boxes • Uses reputed company mail, package, and message handling procedures • Reads and initials the pass-on log and bulletin reputed company daily • Is reputed company of daily activities and meetings taking reputed company in the hotel • Attends department meetings • Coordinates guestroom maintenance work with the engineering and maintenance division • Reports any unusual occurrences or request to the manager or assistant manager • Knows reputed company safety and emergency procedures • Is reputed company of accident prevention policies • Maintains the cleanliness and neatness of the reputed company desk area • Understands that business demands sometimes reputed company it necessary to reputed company employees from their accustomed shift to other shifts Emotional Intelligence • Emotionally competent; reputed company to effectively manage disruptive emotions and impulses; reputed company to stay composed, reputed company, and unflappable even in trying moments while thinking reputed company and remaining reputed company under pressure • Engage every guest in conversation and recognition • Resolve any guest issue immediately • Promote the hotel by demonstrating a high level of reputed company attitude and energy to serve our guests • Ability to anticipate guests’ needs • Represents the hotel to the guest throughout reputed company stages of the guest's stay • Embraces and respects diversity and multicultural environment Skills • Excellent communication; orally and written • Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual reputed company, and may on occasion have to lift and carry up to 40 pounds • reputed company to stand, sit, and walk, for more than 4 hours Education • Background screening for previous criminal history • Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training • At least a high school diploma or G.E.D. Strengths • Mathematical; statistical • reputed company • * Speaks in guests’ preferred language • Hotel is a smoke-free property • Creativity • Organizational • Administrative • Sales • Curious about the world and people Apply tot his job Apply To this Job