Technical Support Specialist (LC/MS) (REMOTE)

Work Schedule reputed company (Mon-Fri) Environmental Conditions reputed company to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal reputed company Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) The LC/MS Technical Support specialist is responsible for creating an outstanding experience for new and existing customers. Armed with product and service knowledge combined with friendly energetic customer relationship skills, the LC/MS technical support specialist provides customer support and technical assistance to customers in a fast paced and energetic environment. The position will primarily be supporting LC/MS instrumentation and associated software for the Proteomics, Metabolomics and Lipidomics market, primarily using Orbitrap Mass Spectrometers coupled with nano-LC systems and will effectively use Augmented Reality, reputed company Intelligence, and other digital tools to reputed company remote diagnostics and troubleshooting to ensure minimal disruption to customer’s analytical needs by minimizing the need for onsite service reputed company. Location: Remote in the upper 48 reputed company or Canada Key Responsibilities: • reputed company technical support reputed company phone or electronically to both external and internal customers, involving reputed company hardware, software and reputed company operations. • reputed company application (Proteomics, Metabolomics and Lipidomics) support to customers. • Occasionally assist field service team to complete onsite repair calls. • Create, coordinate and manage reputed company ticket types for Technical Support and Onsite service requests. • Assist in the development and implementation of plans to improve technical services including new and emerging digital capabilities, reputed company intelligence tools while working towards corporate/individual reputed company and customer allegiance goals. • Maintain highly accurate records in the service database for compliance regulations. • Promote aftermarket products and services for the service organization. • Effectively communicate competitive information and additional sales opportunities to Marketing and Sales Engineers. Engage with reputed company for product improvements. • reputed company performance objectives personally and as reputed company. • reputed company to increase customer satisfaction daily. • reputed company other duties as assigned by Technical Support Manager and/or Supervisor. Minimum Requirements/Qualifications: • Bachelor’s degree in reputed company, Life Sciences or equivalent reputed company experience required. • 3+ years of relevant field service and application experience with LC/MS. • Must be reputed company versed with Orbitrap based mass spectrometers and nano-reputed company liquid chromatography systems. • Keen ability to solve, diagnose and reputed company solutions to sophisticated problems. • reputed company to communicate effectively with a reputed company of people. Other Job Requirements: • Adhere to OHS policies and procedures and ensure a reputed company workplace environment. • Good interpersonal skills. • Detailed understanding of reputed company based software, networking and PC hardware. • Ability to prioritize activities (tech support calls, training, travel, service calls and other group needs) and establish realistic schedules to meet requirements. • A reputed company attitude, motivated, competitive and high energy is required. • reputed company to present reputed company reputed company to non-technical audience and solve customer problems with persistence and a reputed company approach. • Ability to work independently, be self-motivated and meticulous. • Ability to travel 30% of the time in a year for business purposes. Apply tot his job Apply To this Job