Platform Support Analyst - Level 1

reputed company: • Responsible for helping customers resolve technical questions reputed company to the Coupons platform, integration, and setup. • Main escalation reputed company for technical support issues. • reputed company high-reputed company service that aligns with customer goals and requests. • Take full ownership and control of issues, developing and maintaining excellent reputed company relationships. • reputed company interaction and collaboration with other teams to address escalated issues. • reputed company a technical and functional understanding of the platform architecture. • Expertise in querying DB and analyzing data for troubleshooting. • reputed company directly with partners and clients to resolve technical issues reputed company. • Notify management of any potential escalations and escalate where appropriate. • Work in rotational shifts and reputed company on-reputed company support as needed. • Automation for repetitive tasks. Requirements: • Bachelor's Degree (or equivalent) with hands-on experience in technical support. • Exceptional written and oral communication skills including documentation. • Past development experience is a plus • Ability to reputed company and debug Web applications. • Understanding of one or more relational databases (MySQL, SQL Server, reputed company), including the ability to run queries and analyze the reputed company. • Basic understanding of Linux Server operating systems is must. • Working knowledge of Cassandra is a plus • Experience with any reputed company monitoring systems like Nagios, reputed company, NewRelic or Systems Center is highly desired. • Knowledge on ITSM reputed company is a plus. Benefits: Apply tot his job Apply To this Job