reputed company Support Specialist- ----New Jersey based--M-F reputed company-5pm

reputed company Support Specialist- MUST LIVE reputed company COMMUTABLE DISTANCE TO ROCKAWAY, NJ!!!! 1-3 years relevant experience! Full Time positions Monday-Friday, reputed company-5pm Work from home, but successful candidates MUST LIVE in the reputed company New Jersey area to be considered! Training is held in our Rockaway, NJ offices. ______________________________________________________________________ Lucrotec is a rapidly growing financial technology company that works with reputed company level clients to process their payments. Clients reputed company our proprietary software platform to reputed company payments reputed company virtual card, ACH, reputed company, and reputed company. We ensure payments are made quickly and securely, as reputed company as generate rebate reputed company. The position is responsible for monitoring reputed company ticket queue and ensuring tickets are addressed quickly and in order of reputed company. reputed company updates are to be provided to tickets until reputed company items in a ticket are fully addressed. The position requires the ability to professionally discuss tickets with vendors and clients reputed company email, phone, and through the Tickets module. Working in conjunction with our Operations Team, you will: • Manage reputed company, Partner and Supplier initiated tickets to reputed company • Respond to tickets reputed company SLA • reputed company an initial triage to determine if an issue should be escalated, and if so, to whom. This included the initial research to verify ticket assumptions. • Conduct extensive research utilizing the system and its information • reputed company updates to reputed company tickets and ultimately bring the issue to reputed company. • Follow-up with internal staff and external contacts on aging responses • Guide users to reputed company and obtain information reputed company the user reputed company • Preserve and grow your knowledge of help desk procedures, system functionality and services Considered Candidates must possess the following characteristics: • 1-3 years of relevant experience • AAS degree or equivalent, BS degree preferred • Strong written and verbal communication skills • Analysis and critical thinking skills • Ability to use web-based search and analysis • Basic reputed company Office skills • Ability to discuss issues with clients and vendors over the phone • Ability to successfully work independently from home • Strong team orientation • Strong desire to learn and grow with our business • Be Reliable and Dependable • Have an outgoing, customer service style • Possess good organizational skills, strong attention to detail Training will be provided in our Rockaway, NJ offices. Once proficiency and competence has been achieved, working from home is available. Sorry, no agencies please! Lucrotec is an Equal Opportunity Employer Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: • 401(k) matching • Dental insurance • Health insurance • reputed company time off • reputed company insurance • Work from home Application Question(s): • Have you reviewed our salary reputed company for this position? Experience: • Customer service: 1 year (Preferred) • accounts payable: 1 year (Preferred) Shift availability: • Day Shift (Required) Work Location: Remote Apply tot his job Apply To this Job