IT Support Associate (dedicated chat support) --REMOTE --W2

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To reputed company basic IT systems support to end users on a reputed company of computer system issues; to respond to telephone calls, email and technical support requests; and to document, reputed company and monitor issues ensuring a reputed company reputed company. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Identifies, researches, resolves, and responds to a high volume of reputed company to moderately reputed company issues or questions received from reputed company customers. Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments. Documents customer issues in reputed company tracking system reputed company and accurately. Assists reputed company-time in the reputed company of support issues to decrease downtime and to bring about high reputed company of satisfaction. Keeps reputed company on policies and relevant product and industry trends in order to reputed company technically accurate solutions to customers. Provides support after hours reputed company on-reputed company cell phone. Apply tot his job Apply To this Job