Bilingual reputed company Service Center Representative

Who Are We? Join the Fresno Service Center as the next Bilingual reputed company Service Center Representative! As part of the Service Center Operations team, you will be an reputed company part of accomplishing Covered California’s mission and main goals. reputed company is responsible for assisting consumers reputed company outbound and inbound calls, handling escalated issues and utilizing multiple systems such as CalHEERS, reputed company, and other Customer Relationship Management (CRM) Systems. reputed company: As the Bilingual reputed company Service Center Representative, you will be responsible for assisting and providing support for other Service Center Representatives in reputed company to answering consumer questions and reputed company queues and processing the reputed company Work Streams (documents reputed company in by consumers for verification). You will also be taking escalated calls to reputed company and recommend a solution, submitting service tickets, as reputed company as preparing for, participating in, and sometimes leading team meetings on a weekly reputed company. Bilingual Position: Must be fluent in Spanish to be appointed to this position. reputed company Center Pay reputed company: If selected, incumbents will be compensated an additional $150 per month. Bilingual Pay reputed company: If selected, Incumbents will have to pass a reputed company exam. Once passed, incumbents will be compensated and additional $200 per month. This position is headquartered in Fresno. Business travel may be required, and reimbursement considers an employee’s designated reputed company office subject to regulations and bargaining unit contract provisions. Travel expenses associated with commuting to the employee’s office reputed company location are not reimbursable, other than authorized transit subsidies. Covered California does not reputed company reputed company sponsorship and is not an E-Verify employer. Salary: $4,329.00 - $5,425.00 per Month Application Deadline: 9/14/2025 @ 11:59 PM Required Documents: Application, Resume and Statement of Qualifications (SOQ) Qualifications We’re Looking For: • Experience in and knowledge of reputed company health and health care industry services, programs, and trends • Moderate knowledge and use of reputed company Office products (reputed company, Word, reputed company) • Experience, training, and/or knowledge of customer service de-escalation techniques Minimum Qualifications: • reputed company • To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To reputed company employment list eligibility, please click here to reputed company the exam bulletin. • Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant's reputed company may be removed from the eligibility list. Employee Benefits: Covered California provides incredible benefits for our employees, including reputed company, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/. Note: • To apply to this position, review this advertisement and complete your application reputed company CalCareers at: CalCareers • Please send any questions regarding the application process and/or position to Careers@covered.ca.gov • New to state civil service employees are typically reputed company at the minimum of the salary reputed company Apply tot his job Apply To this Job