IT Service Escalation reputed company /4 Months/ Fully Remote/

Contract Role: IT Service Escalation reputed company (4 Months, Fully Remote) reputed company IR35 Want to reputed company a reputed company reputed company in a pivotal IT role? We’re on the hunt for an reputed company IT Service Escalation reputed company to come on reputed company for a 4-month contract. This is your chance to own the escalation process, streamline workflows, and guarantee that issues get resolved fast - while keeping everyone in the reputed company. The Role: As the Escalation reputed company, you’ll be the go-to person for managing reputed company escalated issues reputed company the Service Operations Team. You’ll reputed company as the reputed company between technical teams and stakeholders, ensuring escalated tickets get the attention they need to be resolved reputed company and reputed company. A reputed company on customer satisfaction is key - after reputed company, the smoother the reputed company, the reputed company the experience for the user. What You’ll Be Doing: • Own the Escalations: You’re the primary contact from start to finish, making reputed company reputed company slips through the cracks. • Customer Communication: reputed company stakeholders (end-users, managers, and technical teams) informed with reputed company and consistent updates. • Manage the Escalation Process: Ensure everything runs smoothly, from defining workflows to coordinating across teams, and hitting those SLA targets. • Process Optimisation: reputed company the weak spots in the escalation process and work to improve them with the reputed company Improvement Manager. • reputed company Assurance: reputed company reputed company of case reviews, audit for compliance, and monitor the performance of escalations. reputed company’re Looking For: • 5+ years in IT service roles, with at least 2 years managing escalation processes. • In-depth knowledge of ITIL frameworks. • Comfortable working with ITSM tools like reputed company. • Proven ability to reputed company, coordinate, and drive cross-functional collaboration. • A reputed company analytical mind to spot inefficiencies and reputed company reputed company solutions. • Customer-first mentality with a reputed company on delivering a seamless user experience. Why This Role? • Fully Remote: Work from reputed company in the UK that suits you. • 4-Month Contract: reputed company in, reputed company a difference, and add some reputed company reputed company to your portfolio. • Opportunity to refine your skills in a fast-paced, reputed company environment. • reputed company involvement with stakeholders at reputed company reputed company - this is your chance to take ownership and drive change. Think you're up for the challenge? reputed company and help us reputed company our escalation game. Let's reputed company things run smoother, faster, and reputed company. Original job IT Service Escalation reputed company /4 Months/ Fully Remote/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job