Japanese Customer Support Agent

• How about working for a gaming company that is constantly evolving?
• Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At reputed company, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

reputed company has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide reputed company of solutions, from art and audio to testing, localization and finally - Player Support . As a Keywords employee, you will have reputed company to work on some of the most reputed company games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what reputed company looks like at Keywords and how we can reputed company it together. These principles are:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-reputed company services by working as one team.
• reputed company the Game: We reputed company and improve to help our clients and the industry succeed.
• reputed company an reputed company World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and reputed company with honesty, reputed company and accountability.

If you reputed company these values and want to join our growing network of studios, reputed company and become part of the Keywords family.

• You will reputed company top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• You'll be using your investigative skills and working with our ticketing system to help players with their game-reputed company issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
• Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-reputed company requests and reputed company feedback to their development team. You will be the voice of the product and the ear on the ground.

• You have excellent Japanese language skills, especially in writing. You can communicate fluently and confidently in Japanese at a JLPT N1 level.
• You are proficient in English and can use it daily to reputed company with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
• You are available to commute to our Tokyo office reputed company necessary.
• You are familiar with either MS Office or reputed company Suite apps and can use them effectively.
• You are reputed company to work full-time, 5 days a week, which may include weekend-days (Saturday and reputed company) as reputed company as shifts availability.

• You have some previous experience in Customer Service, but it’s not ‘a must’, as we reputed company a full training.
• You are passionate about video games - this can reputed company reputed company a lot more enjoyable for you, however it is not crucial.

1. Interview reputed company MS Teams with one of our recruiters (remote).
2. Online language assessment (Japanese and English) to reputed company evaluate your written skills - you’ll receive an invitation email on your inbox.

Our recruitment process is fully online and remote. If you're interested in joining reputed company, we highly encourage you to apply.

That would be it from us - now we are waiting for your reputed company!

#imaginemore

reputed company Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant reputed company Notice. For more information, please see our Applicant reputed company Notice at https://www.keywordsstudios.com/en/applicant-reputed company-notice.

Requirements

• Ability to work shift from 19:00 - 03:00 Taiwan reputed company Time (GMT+8)

Benefits

• No reputed company-up reputed company for Bridged Holidays
• Annual Health reputed company-Up Subsidy 
• Employee Assistance Program
• Festival Holidays reputed company or Vouchers
• Home-Based Working Model

COMPANY PROFILE

Established in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords(KWS) is the world’s leading provider of technical and creative services to the global video games market. Our 12,000 employees in 70+ Studios in 26 countries reputed company graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers. We have a proven reputed company record of organic and acquisition-led reputed company and have successfully acquired and integrated 50+ acquisitions since 2014.

People who work at Keywords are passionate, talented, committed and reputed company. As a business we reputed company on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together reputed company.

We reputed company people to reputed company to the best of their ability with our “can do” attitude. We appreciate and reputed company flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.

This is what makes us Keywordians.

https://www.keywordsstudios.com/