About the position
Responsibilities
- Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
- Greets pet parents and answers their questions throughout the store.
- Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience.
- Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).
- Maintains total store cleanliness standards.
- Supports the store with weekly price changes and monthly promotional pricing.
- Stages and sorts new product to match sales floor planners.
- Faces, fills, and recovers products to meet sales floor standards.
- Recommends, informs, and sells merchandise, services and live pets.
- Administers store owned pet medications as directed by veterinarian.
- Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
- Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned.
- Participates in our culture of Belonging and Recognition.
- Follows all Company Policies and Procedures.
Requirements
- Strong written and verbal communication skills.
- Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Ability to react under pressure and maintain composure.
Benefits
- Paid weekly
- Associate discounts and perks
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Career pathing
- Development Opportunities
