Dispatcher and Customer Service Representative

Job Summary: We are seeking a highly organized and customer-focused Dispatch / Customer Service Representative to join our team. In this dual-role position, you will be responsible for coordinating the scheduling and dispatching of service calls, while also providing exceptional customer support. The ideal candidate thrives in a fast-paced environment, has strong communication skills, and is capable of multitasking with accuracy and professionalism. Key Responsibilities:Dispatching: • Schedule and dispatch service technicians, drivers, or field staff based on customer needs and availability. • Monitor field staff locations and job statuses to optimize route efficiency and response times. • Communicate job details, instructions, and updates to field personnel in real time. • Adjust schedules as needed due to cancellations, delays, or emergencies. Customer Service: • Answer incoming calls and emails from customers regarding service requests, inquiries, or issues. • Provide accurate information about services, scheduling, and follow-up procedures. • Handle customer complaints or concerns with professionalism and deescalate as necessary. • Maintain customer records in CRM or dispatch software systems. Administrative Support: • Input and update job tickets, customer data, and service records. • Generate and send confirmations, invoices, or service reports as needed. • Collaborate with other departments (e.g., sales, billing, operations) to ensure seamless service delivery. Qualifications: • High school diploma or equivalent required • 1+ years of experience in dispatching, customer service, or administrative support (industry experience a plus). • Strong organizational and multitasking skills. • Excellent verbal and written communication skills. • Ability to remain calm and effective under pressure. • Strong problem-solving and decision-making abilities. Required: • Bilingual (English/Spanish) Job Type: Full-time Pay: $14.00 - $17.00 per hour Expected hours: 40 per week Work Location: In person Apply tot his job Apply To this Job