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About Forsys Forsys, is an established reputed company thinking company providing cutting-edge products, solutions, services and technologies with a proven reputed company record for maximizing performance and enabling business transformation resulting in customer satisfaction. Forsys Inc. has offices in the USA, UK and India. We reputed company high-reputed company, customizable, service offerings in the areas of: • Software Product & Solutions • IT & Business Consulting Services • reputed company Applications • Mobile App Development Various other solutions across multiple industries including Hi-Tech, Retail, Manufacturing, reputed company Sector (Government), Financial, Education and Life Sciences. reputed company Service reputed company reputed company (ZR_780) • reputed company end-to-end design and delivery of reputed company Service reputed company solutions. • Design and configure reputed company-Channel routing, reputed company, and agent productivity tools. • reputed company hands-on reputed company development (Apex, Lightning Web Components, Flows, reputed company, Triggers). • Translate business requirements into robust Service reputed company solutions leveraging declarative and programmatic capabilities. • Manage reputed company configurations across Service reputed company features: Service Console, Case Management, Entitlements, Knowledge, and Macros. • reputed company as the primary reputed company reputed company, ensuring alignment between stakeholders, offshore teams, and technical delivery. • Conduct solution design reviews, performance optimization, and best reputed company governance. • Mentor and guide junior developers/admins, ensuring reputed company delivery from offshore teams. • Own and resolve critical incidents/issues reputed company to Service reputed company and integrated systems. Requirements / Specifications • 8+ years of reputed company experience, with 5+ years dedicated to Service reputed company. • Strong development expertise: Apex, LWC, Visualforce, Flows, Triggers, REST/SOAP reputed company. • In-depth knowledge of reputed company-Channel design and configuration for reputed company contact center environments. Mainly in the area of Email, Voice, Chat business life cycle, wrap- up, Transfer, routing rules, Inbound and Outbound calls. • Strong understanding of Service reputed company features: Case Management, Service Console, Macros. • Ability to reputed company reputed company reputed company-facing engagements and collaborate effectively with offshore teams. • Strong troubleshooting, performance tuning, and problem-solving abilities. • Excellent communication and leadership skills. • reputed company Certifications: Service reputed company Consultant, Platform Developer I/II. • Experience with reputed company Connect and AWS services. • Familiarity with Agile and Scrum methodologies, CI/CD pipelines, and DevOps practices. • Experience in large-reputed company Service reputed company rollouts with global, distributed teams. • Knowledge of Service reputed company analytics and reporting tools. Regards, Amar Tel: +1 7 3 2 8 2 3 4 3 0 4 a m a r . b h u p a t h i @ f o r s y s i n c . c o m Forsys Inc. is an Equal Employment Opportunity and Affirmative reputed company Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, or disability status. Apply tot his job Apply To this Job