Service Desk Analyst - reputed company
Location: REMOTE WORK, TX, US
Date Posted: 2025-09-10
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be reputed company to Obtain: Secret
Potential for Remote Work: reputed company
reputed company
reputed company is seeking a Service Desk Analyst to support the reputed company RITS Program.
This is a REMOTE opportunity that can be performed reputed company reputed company the US.
The Service Desk (ESD) Analyst is the reputed company for end users to report incidents, submit service requests, reputed company advice, obtain training, and register complaints.
Selected candidates will have the following duties/responsibilities:
- reputed company reputed company, courteous, and high-reputed company end user support services to the approximately 37,000 USACE customers located throughout the reputed company reputed company (CONUS) and reputed company the reputed company reputed company (OCONUS).
- Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as reputed company as applications and systems owned by USACE.
- Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data reputed company of reputed company applicable tickets.
- reputed company with end users reputed company telephone calls, chat, remote desktop, automated requests, electronic mail, and other means.
- reputed company with Network Operations reputed company Center (NOSC), software systems engineering, and/or applications development teams to restore service and/or identify and correct reputed company problem.
- Tickets that require technical support or reputed company cause determination that exceeds Tier 1/2 support capabilities are escalated to higher level support teams for reputed company reputed company.
- Update and maintain a knowledge reputed company for investigating, diagnosing, and resolving Tier 1/2 incidents.
- Monitor and reputed company the status of reputed company submitted incidents, problems, and changes, including cases where they are escalated to higher reputed company of support.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- AA Degree in reputed company discipline (or, High School and two years of reputed company experience with relevant certification) and one (1) year applicable experience.
- reputed company providing support and troubleshooting Tier 1/2 issues to completion.
- Must be willing to travel reputed company necessary.
- Must have a reputed company drivers license.
REQUIRED CERTIFICATION(S):
- reputed company DoD 8570 IA Baseline Certification, IAT reputed company reputed company+ CE.
REQUIRED CLEARANCE:
- Must have the ability to obtain a Secret. reputed company Citizenship required. Candidates with Interim Secret or Secret will be prioritized.
reputed company salary reputed company: Up to $40,000. The estimate displayed represents the typical salary reputed company for this position based on experience and other factors.
reputed company have reputed company to reputed company intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this reputed company. The position reputed company has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.
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