Director of Strategic Growth and Customer Experience Excellence - Remote Opportunity with Concentrix Catalyst

Transforming Customer Engagement through Innovative Strategies and Technologies

At Concentrix, we're on a mission to become the world's greatest customer engagement services company, driven by a passion for diversity and talent. We're committed to making a positive impact on people, our clients, their customers, our staff, and the communities we serve. If you're excited about reimagining the world and joining a company that invests in the future, we're eager to explore career opportunities with you.

About Concentrix and Concentrix Catalyst

Concentrix is a global leader in customer engagement services, operating in over 70 countries across 6 continents. Our vision is to deliver exceptional customer experiences that drive business value for our clients. Concentrix Catalyst, a subsidiary of Concentrix, specializes in customer engagement and business performance improvement, leveraging technology-enabled solutions to accelerate digital transformation and deliver actionable customer experience (CX) insights.

Job Overview: Director, Strategy

We're seeking a talented Director of Strategy to join our Concentrix Catalyst team, focusing on building client relationships, identifying new business opportunities, and driving delivery excellence. As a strategic leader, you'll work closely with internal teams, cross-functional stakeholders, and external clients to understand business needs and develop tailored solutions that meet or exceed client expectations.

Key Responsibilities

• Shape and Deliver Projects
  • Support sales teams in developing and delivering client proposals
  • Utilize structured problem-solving skills and frameworks to develop project strategies, work plans, and approaches to address business questions
  • Leverage best-in-class analytical tools to analyze large datasets and derive actionable insights
  • Apply financial techniques to identify key economic business drivers and develop financially driven recommendations
  • Lead high-performing teams to deliver high-quality analysis, thought capital, and clear data-driven recommendations
• Client Engagement Management
  • Provide management throughout the project lifecycle, navigating complex issues and project risks
  • Build, manage, and sustain strong long-term relationships with internal and external clients
  • Identify opportunities to grow assigned accounts within the Customer Experience Analytics portfolio
  • Coordinate and collaborate with multiple cross-functional teams and stakeholders to ensure delivery excellence
• Practice Building
  • Lead practice building activities, such as solution packaging, thought leadership development, and market offering development
  • Develop expertise in specific practice specialty areas to drive firm-recognized expertise development
  • Provide coaching and mentoring to business analysts and consultants
  • Support the development of integrated capabilities via standardized work processes, tools, and templates

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A minimum of 9 years of consulting experience, with a strong background in customer relationship management and business transformation
• Exceptional client management skills, with the ability to build and maintain strong relationships
• Strong interpersonal communication skills, with the ability to work effectively in teams
• Proficiency in various software applications, including Microsoft Exchange, Microsoft Word, and Excel
• Excellent written communication skills, with the ability to craft compelling narratives and insights
• A results-oriented mindset, with the ability to drive change in unstructured environments

Preferred Qualifications and Skills

To stand out in this role, you'll ideally have:

• Advanced understanding of technologies such as Power BI, Tableau, MiniTab, Speech & Text, AI, RPA, Social Listening, and Advanced Analytics
• Experience in contact centers and self-service channels
• A proven track record of managing and developing remote teams

Career Growth Opportunities and Learning Benefits

At Concentrix, we're committed to helping our employees grow and develop their skills. As a Director of Strategy, you'll have opportunities to:

• Develop your expertise in customer experience and business strategy
• Lead high-performing teams and drive business growth
• Participate in practice building activities and thought leadership development
• Access training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

We're a remote-friendly company, offering flexible work arrangements that support work-life balance. Our culture is built on a foundation of diversity, inclusion, and teamwork, with a passion for innovation and customer-centricity.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Private medical plans
• Retirement savings plans
• Paid learning days
• Flexible workplaces

Specific benefits plans may vary by country or region.

Conclusion

If you're a strategic thinker with a passion for customer experience and business growth, we encourage you to apply for this exciting opportunity. As a Director of Strategy at Concentrix Catalyst, you'll play a key role in shaping our client relationships and driving business success. Join our team and help us reimagine the world of customer engagement.

Concentrix is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates, including individuals with disabilities and veterans.