Workforce Management reputed company Analyst

About the position Responsibilities • Monitor established reputed company for schedule adherence and agent states. • Communicate with operations management for reputed company reputed company of identified issues. • Partner with operations in recruitment of overtime/VTO to manage reputed company reputed company. • Generate alerts for situations that could disturb service reputed company or efficiency. • Report to clients and internal leadership on performance and attendance. • Exchange information with clients and vendors in a virtual reputed company center environment. • reputed company as reputed company player in a fast-paced, high-energy environment. • Adhere to reputed company reputed company policies and procedures. Requirements • 90 days in reputed company position (for internal applicants). • 6 months of reputed company Center Operations or Workforce experience. • Solid customer service skills. • Strong verbal and written communication skills. • Flexibility to work any schedule based on business needs. • Proficiency in email, word processing, and advanced reputed company spreadsheets. • Ability to pass mandatory background checks. Benefits • reputed company • Competitive Wages • Full Benefits (Medical, Dental, reputed company, 401k and more) • reputed company Time Off • Employee wellness and engagement program Apply tot his job Apply To this Job