Experienced Bilingual Spanish Call Center Agent for Medicare/Medicaid - Remote Opportunity with Comprehensive Training

Join Fortuna's Team as a Remote Bilingual Spanish Call Center Agent

Are you a seasoned call center professional with a passion for delivering exceptional customer service? Do you have fluency in Spanish and a desire to work in a dynamic, fast-paced environment? Fortuna is seeking experienced Bilingual Spanish Medicare/Medicaid call center agents to join our team on a full-time remote basis. As a leader in the staffing industry, we are committed to providing our clients with top talent and our candidates with unparalleled career opportunities.

About Fortuna and the Industry

Fortuna is a staffing agency dedicated to sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients. With a strong foundation in the industry, we have been connecting professionals with leading organizations since 2012. Our expertise spans multiple sectors, including healthcare, technology, and finance. As a Bilingual Spanish Call Center Agent, you will be working with our client in the healthcare industry, specifically in the Medicare/Medicaid sector. This role is crucial in providing support and resolving inquiries from customers and providers, making a tangible difference in their lives.

Key Responsibilities

• Handle a high volume of incoming calls, addressing customer or provider inquiries with professionalism and efficiency.
• Escalate complex issues to the appropriate channels, ensuring timely resolution.
• Maintain accurate and detailed call records, process requests, and document account history.
• Collaborate with team members, management, and customers to resolve customer service issues effectively.
• Meet or surpass performance metrics, driving productivity and excellence in customer service.
• Participate in a comprehensive 4-week paid training program, ensuring a deep understanding of the role and its responsibilities.

Essential and Preferred Qualifications

To succeed in this role, you will need:

• A minimum of six months of prior experience in inbound customer service, preferably in government or private sector settings.
• Fluency in Spanish, with the ability to speak and read it at a native level.
• A typing skill level of 30 WPM with 95% accuracy, demonstrating strong technical skills.
• Familiarity with basic help desk software, computer applications, and the Microsoft Office suite, particularly Office 365.
• Strong written and oral problem-solving skills, with the ability to address inquiries professionally.
• A reliable internet connection with download speeds of at least 50 Mbps.

Preferred qualifications include:

• Experience working in the Medicare/Medicaid sector or a related healthcare field.
• Previous experience with call center software and technology.
• A proven track record of meeting or exceeding performance metrics in a high-volume call center environment.

Skills and Competencies

To excel as a Bilingual Spanish Call Center Agent, you will need:

• Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly.
• Strong problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Multitasking ability, handling multiple calls, applications, and tasks simultaneously.
• Adaptability and flexibility, working in a fast-paced environment with changing priorities.
• Customer-centric approach, prioritizing customer satisfaction and delivering exceptional service.

Career Growth Opportunities and Learning Benefits

At Fortuna, we are committed to the growth and development of our professionals. As a Bilingual Spanish Call Center Agent, you will have access to:

• A comprehensive 4-week paid training program, equipping you with the skills and knowledge necessary for success.
• Ongoing support and coaching from experienced team leaders and managers.
• Opportunities for career advancement within our organization or with our clients.
• A dynamic and supportive work environment that fosters learning and professional growth.

Work Environment and Company Culture

As a remote call center agent, you will work from the comfort of your own home, with the flexibility to create a workspace that suits your needs. Our company culture is built on:

• Collaboration and teamwork, working together to achieve common goals.
• Innovation and continuous improvement, striving for excellence in everything we do.
• Diversity and inclusion, valuing diverse perspectives and experiences.
• Employee well-being, prioritizing the health and happiness of our team members.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $18.50 per hour, paid weekly.
• Comprehensive medical, dental, and vision insurance coverage.
• Sick time benefits, ensuring you can take care of your health.
• A 4-week paid training program, providing you with the skills and knowledge necessary for success.
• Weekly incentives for meeting attendance metrics, driving productivity and excellence.
• A work laptop and accessories, supplied by us, to ensure you have the tools you need to succeed.

Join Our Team

If you are a motivated and experienced Bilingual Spanish Call Center Agent looking for a new challenge, we encourage you to apply. With Fortuna, you will have the opportunity to work with a leading staffing agency, providing support and resolving inquiries from customers and providers in the Medicare/Medicaid sector. Apply now to join our team and start your journey towards a rewarding and fulfilling career.

Don't miss this opportunity to take your career to the next level. Apply today!