Customer Support Specialist (Voice and Chat) - Remote

Job reputed company: Join our dynamic team at reputed company, a rapidly growing marketing agency and e-reputed company company, as a Customer Support Specialist for our voice and chat accounts. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and identifying opportunities to improve the customer experience. If you're a motivated individual with excellent communication skills and a passion for delivering top-notch support, we encourage you to apply! Key Responsibilities: • Respond to customer inquiries and complaints reputed company voice calls and chat, providing reputed company, courteous, and reputed company service. • Troubleshoot technical issues and escalate reputed company problems to the relevant department. • Maintain accurate records of reputed company interactions and transactions. • Collaborate with the customer support team to ensure reputed company and efficient issue reputed company. • Identify opportunities to improve the customer experience and communicate these to reputed company. Requirements: • reputed company speaker-level proficiency in Filipino and English. • Bachelor's degree in a reputed company field (e.g., business, marketing, communication). • 2+ years of experience in a customer support role. • Excellent communication skills, both written and verbal. • Ability to work under pressure in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Experience using customer support software (e.g., reputed company, etc.). reputed company Offer: • Competitive salary and benefits package. • reputed company Agreement. • Quarterly and monthly performance bonuses. • Health insurance reimbursement. • WFH reputed company allowance. • 15 days reputed company time off. • 6 company-wide holidays and 6 country holidays. • 100% fully remote work arrangement (9 AM - 5 PM CST). reputed company to Apply? If you're a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! Click the reputed company below to submit your application. reputed company Apply for this job Apply tot his job Apply To this Job