Experienced Customer Care Professional – Virtual Client Support Representative for American Express
About American Express
At American Express, we're not just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a global leader in the financial services industry, we're committed to empowering our clients, colleagues, and partners to achieve their full potential. With a rich history of innovation and a steadfast commitment to our values, we're shaping the future of financial services and creating opportunities for growth and development.Join Our Team
As a Customer Care Professional at American Express, you'll be part of a dynamic team that's dedicated to providing world-class customer service. You'll have the opportunity to work with a diverse range of clients, from entrepreneurs and small business owners to individuals and families, helping them navigate their financial journeys and achieve their goals. With a focus on building strong relationships, resolving issues, and delivering exceptional results, you'll be an integral part of our team's success.Key Responsibilities
As a Customer Care Professional, your primary responsibilities will include:- Providing exceptional customer service through inbound calls, emails, and online chats, ensuring that clients receive timely and effective support for their financial needs.
- Building strong relationships with clients by actively listening to their concerns, understanding their needs, and providing personalized solutions that meet their goals.
- Conveying product and service information to clients, highlighting key features, benefits, and value propositions that meet their needs.
- Enhancing key selling skills, including building rapport, understanding client needs, handling objections, and closing sales.
- Providing accurate and timely record-keeping, adhering to established procedures and protocols.
- Upholding the highest standards of integrity, adhering to all applicable laws, regulations, and company policies.
Essential Qualifications
To succeed in this role, you'll need:- At least two years of experience in customer service, preferably in a financial services or related industry.
- Proven track record of delivering exceptional customer service, building strong relationships, and driving results in a fast-paced environment.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a team environment.
- Strong product knowledge and understanding of financial services, with the ability to communicate complex information in a clear and concise manner.
- Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines.
- High school diploma or equivalent required; education benefits available for eligible employees.
Preferred Qualifications
While not required, the following qualifications would be an asset:- Experience in a virtual or remote work environment, with a strong understanding of online communication tools and platforms.
- Knowledge of financial services products and services, including credit cards, loans, and other related offerings.
- Experience with sales and customer service software, including CRM systems and other related tools.
- Ability to work in a metric-driven environment, with a focus on delivering results and meeting performance targets.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to helping our employees grow and develop their careers. As a Customer Care Professional, you'll have access to:- Industry-leading training and development programs, including onboarding, product knowledge, and sales training.
- Opportunities for career advancement, including promotions, transfers, and lateral moves.
- A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
- A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
Work Environment and Company Culture
As a Customer Care Professional at American Express, you'll work in a fast-paced, dynamic environment that's focused on delivering exceptional customer service. You'll be part of a team that's passionate about making a difference, and you'll have the opportunity to work with a diverse range of clients and colleagues. Our company culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration, innovation, and continuous improvement.Compensation, Perks, and Benefits
As a Customer Care Professional at American Express, you'll receive a competitive salary, ranging from $28 to $35 per hour, depending on experience and performance. You'll also have access to a comprehensive benefits package, including:- Health, dental, and vision insurance.
- 401(k) matching and retirement savings plan.
- Paid time off and vacation days.
- Employee assistance program and mental health resources.
- Discounts on American Express products and services.