**Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist**

**About the Role:** Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you have a strong background in data entry and patient enrollment? If so, we invite you to join our dynamic team at Walgreens as an Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist. **About Walgreens:** Walgreens is a leading healthcare, pharmacy, and retail company with a rich legacy of prioritizing community and patient care. As part of the Walgreens Boots Alliance, Inc., we strive to make a positive difference in people's lives through better health and well-being. With over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, we serve nearly 10 million customers every day. Our dedicated team of pharmacists plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that address the needs of underserved populations. **Job Summary:** As an Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist, you will be responsible for performing information section and patient enrollment tasks, answering high-volume customer inquiries, and working under direct supervision. You will observe guideline working methods and perform obligations as per Organization strategies and methodology. Your primary responsibilities will include: * Utilizing Walgreens solution information section strategies and rules processes new understanding enrollment by entering information into proper framework. * Handling patient medicine demands inside HIPAA rules and enters top-off orders for handling. * Investigating to get missing solution data, and decipher clinical shortened forms (SIG codes). * Settling all information section-related special cases. * Handling correspondence to patients (inbound calls, visits, messages) and settles outbound decisions to prescribers and patients depending on the situation. * Settling Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as indicated by individual arrangement necessities. * Settling on phone decisions to guarantors and others to acquire data, gain supersede endorsement, or in any case settle the Outsider Oddballs. * Providing support to Pharmacists, both those in the office and those in different areas. * Recognizing and conveying issues to senior-level staff as fitting. **Essential Qualifications:** * High School Certificate or GED. * Essential level PC abilities (for instance: fire up and close down PC, use the mouse to point and snap, begin and close projects, switch between programs, save records, print reports as well and access data online). * Essential Web search tools abilities to incorporate opening a program, composing in URLs in the right area, utilizing a web search tool, bookmarking a webpage, exploring utilizing back/forward/stop fastens, and finishing up structures on the web. * Middle-level keyboarding abilities (something like 25 WPM, typing by memory, organizing reports). * Convey recorded as a hard copy and verbally. * 18 years old or more established. **Preferred Qualifications:** * No less than 1 year of pharmacy specialist experience in a retail or call center climate. * Something like a year and a half as a pharmacy specialist with a testament/enrollment by the state as conceded by the State Board for Pharmacy or broadly perceived certificate office. * Experience giving client assistance to inward and outer clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty. * Halfway to cutting-edge level keyboarding abilities (something like 35 WPM, typing by memory, designing archives). * Familiarity with Spanish and English. **What We Offer:** * Competitive hourly rate of $25-$35 per hour. * Opportunity to work in a dynamic and supportive team environment. * Comprehensive training and development programs to enhance your skills and knowledge. * Flexible work arrangements, including remote work options. * Opportunities for career growth and advancement. * A comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.walgreens.com](http://www.walgreens.com) to learn more about our company and our available positions. You can also register as a candidate on our website to apply for this role and others. We look forward to hearing from you! Apply for this job