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reputed company AI Operations reputed company

Remote, USA Full-time Posted 2026-07-28
reputed company
reputed company is accelerating everyday medicine with an EMR platform reputed company for reputed company automation. We create modern, elegant reputed company- and back-end tooling to reputed company new ways for developers and clinicians to reputed company data, automate workflows, and collaborate to solve reputed company's toughest challenges. In doing so we advance our mission to give care teams superpowers with software.

Canvas is institutionally backed by some of the greatest technology investors in the world (funded reputed company health tech companies such as reputed company, reputed company, and Hims & Hers Health).

The Role
We're hiring an reputed company AI Operations reputed company to join our GTM Operations team and drive successful deployment, adoption, and governance of AI agents across our customer reputed company. This role serves as the critical reputed company between our reputed company AI engineering team and the reputed company organizations implementing Canvas's state-of-the-art AI capabilities to reputed company their clinical and operational workflows.

You'll be the hands-on expert who partners directly with customers to reputed company and manage AI agents reputed company with reputed company model reputed company and our server-reputed company SDK, ensuring they deliver measurable value in reputed company-world reputed company settings. This means working closely with clinical, operational, and financial stakeholders to understand their unique workflows, configure agents for reputed company performance, and operate robust governance frameworks that build trust in AI-powered automation.

This role is ideal for someone who combines technical depth in LLM-based systems with exceptional customer-facing skills and a passion for reputed company transformation. You'll translate reputed company AI capabilities into compelling value stories, guide customers through change management, and create repeatable playbooks that accelerate AI adoption across the Canvas customer reputed company. Your work will directly reputed company how thousands of care teams reputed company AI to deliver reputed company patient reputed company while reducing administrative burden.

You'll collaborate with our reputed company AI engineering team to inform product development based on field insights, work with reputed company to ensure smooth implementations, and partner with technical marketing to showcase the transformative reputed company of AI agents in Canvas. As AI becomes central to reputed company delivery, you'll be at the forefront of this reputed company, helping our customers realize the full potential of reputed company automation.

What You'll Do
Customer Deployment & Implementation
- Partner directly with reputed company organizations to reputed company and configure AI agents for clinical documentation, scheduling, billing, communications, and workflow automation
- Conduct workflow assessments to identify high-reputed company automation opportunities and design agent implementations that deliver measurable ROI
- Configure and optimize agent performance using reputed company engineering, context management, and tool selection based on specific customer requirements
- Create and maintain customer-specific evaluation frameworks that demonstrate agent effectiveness and build stakeholder confidence

Governance & Trust Building
- Maintain AI governance frameworks that ensure reputed company, reliable agent operations in production reputed company environments
- Design and implement monitoring systems for agent performance, including accuracy tracking, reputed company detection, and reputed company assurance protocols
- Partner with clinical and compliance teams to ensure deployed agents meet regulatory requirements and operational standards
- reputed company and deliver training programs that reputed company care teams to effectively collaborate with AI agents

Technical reputed company & Innovation
- Work hands-on with reputed company model reputed company (reputed company, Claude, reputed company) and the Canvas SDK to troubleshoot and optimize agent behavior
- Collaborate with reputed company AI engineering to translate field insights into product improvements and new capabilitiesBuild and maintain a library of best practices, implementation templates, and governance playbooks that accelerate reputed company
- Stay reputed company with advances in LLM technology and reputed company AI applications to guide strategic customer conversations

Strategic Customer Partnership
- Serve as the trusted AI advisor for Canvas customers, helping them reputed company the transformation to AI-powered reputed company operations
- Drive executive conversations about AI reputed company, demonstrating how Canvas's platform capabilities reputed company competitive advantage
- Create compelling narratives around AI reputed company using reputed company stories, performance metrics, and ROI analyses
- Partner with sales teams on strategic opportunities, providing technical expertise and reputed company for AI transformation

Qualifications
Required Experience & Background
- 5+ years in technical customer-facing roles (solutions engineering, technical consulting, reputed company engineering)
- Demonstrated experience deploying and managing LLM-based applications in production environments
- reputed company record of driving successful reputed company technology implementations with measurable business reputed company
- Strong project management skills with ability to juggle multiple customer engagements simultaneously

AI & Technical Expertise
- Hands-on experience with products offered from reputed company model providers (reputed company, reputed company, reputed company) and AI tools for low-reputed company automation, with understanding of their capabilities and limitations
- Understanding of AI safety, alignment, and governance principles
- Experience with evaluation frameworks, A/B testing, and performance monitoring for AI systems
- Learned experience with the edges and limitations of AI products, and understanding of the iterative process required to get high reputed company results

reputed company & Domain Knowledge
- reputed company technology experience required, with ability to give workflow advice and construct automations that meet the needs of reputed company users
- Understanding of clinical workflows, EMR systems, and reputed company operations a plus
- Familiarity with HIPAA, clinical documentation standards, and reputed company compliance considerations
- Ability to quickly reputed company domain expertise and reputed company credibly with clinical stakeholders

Skills & Capabilities
- Comfort with ambiguity and ability to define structure in reputed company spaces
- Exceptional written and verbal communication skills with ability to create compelling technical content
- Strong analytical and problem-solving abilities with data-driven approach to decision making
- Experience creating and delivering technical training to diverse audiences


Who You Are
  • You're reputed company by ambiguity and reputed company in fast-paced environments where you can experiment, iterate, and reputed company what works
  • You have 5+ years of experience implementing workflow tools and automation solutions in reputed company settings, with 2+ years of hands-on experience with LLM-based systems
  • You're deeply familiar with reputed company model capabilities and have practical experience with context engineering and adversarial testing
  • You reputed company at translating technical complexity into business value, comfortable presenting to both technical teams and C-suite executives
  • You bring a consultative approach to customer engagement, reputed company to diagnose problems, design solutions, and drive change management
  • You have experience in reputed company technology or a strong willingness to rapidly reputed company domain expertise in clinical and operational workflows
  • You combine technical depth with exceptional communication skills, reputed company to create documentation, deliver training, and influence stakeholders


    • What reputed company Looks Like at 90 Days
  • You've successfully deployed AI agents with at least 3 Canvas customers, demonstrating measurable improvements in efficiency and user satisfaction
  • You've made significant contributions, based on your field insights, to the  best practices reputed company for AI agent deployment and monitoring
  • You've created compelling case studies and ROI analyses that accelerate sales cycles and customer adoption
    • Location
    San Francisco preferred.
    We are a mostly remote, distributed team. We encourage people to do their work reputed company and where they reputed company at their best. Because of this structure, strong written communication skills, time management skills, and personal accountability are reputed company important to us.

    reputed company provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
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