Call Center Rep - Remote IN

BC Forward is looking for Call Center Representative - Remote IN in Indianapolis, IN 46241 About BCforward Founded in 1998, BCforward is a Black-owned global leader in workforce management and digital product delivery solutions, headquartered in Indianapolis, IN. With a worldwide team of over 6,000 consultants, BCforward is dedicated to empowering human potential through its core values: People-Centricity, Excellence, and Diversity. As an industry pioneer, BCforward provides a best-in-class workplace, fostering a culture of accountability, innovation, and optimism. Committed to equal opportunity employment, the company champions diversity and inclusion, striving to create a positive impact for its clients, employees, and communities. Position Title: Call Center Representative - Remote IN Location: 2670 Executive Drive, Indianapolis, IN 46241 Anticipated Start Date: 10/17 Expected Duration: 3- 12 months (based on the Workload) Job Type: Contract with possible extension Pay Rate: $17.00/hr on W2Note: • The first three days will require onsite presence for induction/training. • Remote work begins after the initial training period. • Must have personal transportation to commute during the onsite training. Job Description: Primary Purpose: To expedite the claims application process, ensure proper case assignment, and serve as the primary customer liaison to address and resolve issues or questions effectively. Essential Functions and Responsibilities: • Serve as the primary point of contact for customers, resolving issues related to the claims application process and services. • Communicate clearly and professionally with customers via telephone and/or written correspondence regarding all aspects of the claims process. • Educate and inform customers about required documentation, processing timelines, payment details, and claim status through verbal and written communication. • Accurately input application information into the claims management system, meeting internal and external customer requirements. • Assign new claims to the appropriate claims handler. • Redirect customer inquiries to the correct department or personnel. • Foster and maintain a quality service culture within the Customer Service Team. • Ensure attendance during scheduled work hours. Additional Functions and Responsibilities: • Perform other duties as assigned. • Support the organization's quality programs. QualificationsEducation & Licensing: • High school diploma or GED required. Experience: • At least one (1) year of customer service experience preferred, or an equivalent combination of education and experience. • Experience in an inbound call center is highly desirable. Skills & Knowledge: • Strong understanding of disability plan eligibility, coverage, and benefits. • Excellent customer service and interpersonal skills. • Exceptional oral and written communication skills, including the ability to present information effectively. • Proficiency in PC operations and Microsoft Office applications. • Strong organizational and time management skills. • Ability to thrive in a team-oriented environment. • Demonstrated ability to meet or exceed performance benchmarks. Onboarding Address : 9777 N. College Ave, Indianapolis, IN 46280 Job Types: Full-time, Contract Pay: $17.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance Location: • Indianapolis, IN 46241 (Required) Work Location: Remote Apply tot his job Apply To this Job