Customer Service Professional - American Express - $26/Hour - Phoenix, USA

Join the American Express Team: Elevate Client Experiences and Grow Your Career

At American Express, we're passionate about delivering exceptional client experiences that exceed expectations. As a global leader in the financial services industry, we're committed to fostering a culture that values innovation, teamwork, and outstanding customer service. If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to explore the opportunity to join our team as a Customer Care Professional.

About American Express and Our Customer Care Team

American Express is a renowned brand that has been setting the standard for premium customer service for over 170 years. Our Customer Care team is at the heart of our organization, playing a vital role in ensuring that our clients receive the highest level of support and service. As a Customer Care Professional, you will be the face of American Express, interacting with entrepreneurs and executives to understand their needs and provide tailored solutions.

Key Responsibilities

• Handle inbound calls with professionalism and poise, engaging with clients to understand their needs and preferences.
• Develop and maintain a deep understanding of American Express products and services, including our Small Business Services (SBS) offerings.
• Communicate effectively with clients, clearly articulating the features, benefits, and value proposition of our products and services.
• Build strong relationships with clients through active listening, consultative selling, and issue resolution.
• Continuously develop and refine your sales skills, including building rapport, handling objections, and closing deals.
• Provide exceptional customer care by responding promptly to client inquiries and resolving issues in a fast-paced, dynamic environment.
• Maintain accurate records and report relevant account information in accordance with established policies and procedures.
• Adhere to all regulatory and compliance guidelines related to servicing and sales practices.

Essential Qualifications and Skills

To succeed as a Customer Care Professional at American Express, you'll need:

• A Bachelor's degree from an accredited institution.
• At least 2 years of customer service experience, with a proven track record of building client loyalty through excellent listening, consultative relationship building, and strong written and verbal communication.
• Demonstrated success in a customer service and sales environment, with a strong ability to work in a high-volume, metrics-driven environment.
• Excellent multitasking and navigation skills in an online environment.
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Previous experience in the financial services industry.
• Sales experience, particularly in a business-to-business (B2B) environment.
• Familiarity with American Express products and services.

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping our employees grow and develop their skills. As a Customer Care Professional, you'll have access to:

• Industry-leading training and ongoing development opportunities to enhance your sales, customer service, and product knowledge skills.
• A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning.
• Opportunities for career advancement and professional growth within the organization.

Work Environment and Company Culture

American Express is proud to offer a work environment that is inclusive, diverse, and supportive. Our company culture is built on the following values:

• A commitment to excellence in everything we do.
• A passion for delivering exceptional client experiences.
• A culture of innovation and continuous improvement.
• A focus on teamwork and collaboration.

Compensation, Perks, and Benefits

As a Customer Care Professional at American Express, you'll be eligible for a competitive compensation package, including:

• A hourly rate of $26.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for bonuses and incentives based on individual and team performance.
• A range of employee perks and discounts, including travel and entertainment benefits.

Join Our Team and Make a Difference

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to apply for the Customer Care Professional position at American Express. As a member of our team, you'll have the opportunity to make a real difference in the lives of our clients, while developing your skills and advancing your career. Apply now and join the American Express team!