**Experienced Customer Service Representative - Entry Level Virtual Position at American Express**

**Join the Amazon Family and Revolutionize Customer Experience** Are you a motivated and customer-focused individual looking to kick-start your career in customer service? Do you have a passion for delivering exceptional experiences and leading high-performing teams? Look no further! We are seeking an experienced Customer Service Representative to join our dynamic team at American Express, working virtually from our Orlando, FL location. **About Us** At Amazon, we are committed to delivering smiles to our customers every day. Our WW Operations network is a critical component of this mission, ensuring that millions of packages are delivered safely and efficiently to our customers. As a Customer Service Representative, you will play a vital role in maintaining our high standards of customer satisfaction, quality, and performance. **Key Responsibilities and Job Elements** As a Customer Service Representative, you will be responsible for: * **Leading by Example**: Supporting, mentoring, and motivating your hourly workforce to maintain the highest levels of safety, quality, attendance, and performance. * **Customer Delight**: Collaborating with all support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans that meet business objectives and exceed customer expectations. * **Operational Excellence**: Managing safety, quality, productivity, and customer delivery promises to ensure seamless execution of our operations workflow. * **Physical Demands**: Lifting up to 49 pounds, frequently pushing, pulling, squatting, bending, and reaching, standing/walking for up to 12 hours during shifts, and working in environments with variable temperatures and weather conditions. * **Communication**: Continuously climbing and descending stairs (applicable to sites with stairs) and working in environments with varying noise levels. **Our Operations Workflow** Our operations workflow consists of three major components: 1. **First Mile**: Where products are housed and ready for order. 2. **Middle Mile**: Where orders are hauled to your area. 3. **Last Mile**: When products are delivered to the customer's door. **What We Offer** * **Competitive Salary**: Estimated $20 to $28 per hour based on qualifications. * **Professional Growth Opportunities**: Our fulfillment network launches new operations sites every year, providing various opportunities for your professional growth. * **Location Flexibility**: We hire Customer Service Representatives based on location preference and business current openings. * **Dynamic Work Environment**: Collaborative, fast-paced, and innovative work environment with a focus on customer satisfaction. **Essential Qualifications** * **High School Diploma or Equivalent**: Required. * **1-2 Years of Customer Service Experience**: Preferred. * **Excellent Communication and Interpersonal Skills**: Ability to effectively communicate with customers, team members, and support teams. * **Problem-Solving and Analytical Skills**: Ability to analyze situations, identify solutions, and implement effective plans. * **Leadership and Motivational Skills**: Ability to lead by example, motivate team members, and drive results. **Preferred Qualifications** * **Bachelor's Degree**: In a related field, such as Business, Communications, or Operations Management. * **Customer Service Certification**: Relevant certifications, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM). * **Leadership Experience**: Previous experience in leadership or management roles, with a focus on customer service and team development. **Skills and Competencies** * **Customer-Focused**: Passion for delivering exceptional customer experiences and exceeding customer expectations. * **Collaborative**: Ability to work effectively with cross-functional teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources. * **Adaptable**: Ability to adapt to changing situations, priorities, and deadlines. * **Results-Oriented**: Focus on achieving results, meeting business objectives, and driving growth. * **Continuous Learning**: Commitment to ongoing learning and development, with a focus on improving customer service skills and knowledge. **Career Growth Opportunities and Learning Benefits** At Amazon, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have access to: * **Training and Development Programs**: Ongoing training and development programs to enhance your customer service skills and knowledge. * **Leadership Development Opportunities**: Opportunities to develop leadership skills and take on more challenging roles within the company. * **Mentorship and Coaching**: Access to experienced mentors and coaches who can provide guidance and support in your career development. **Work Environment and Company Culture** At Amazon, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Customer Service Representative, you will work in a dynamic, fast-paced environment with a focus on customer satisfaction and team collaboration. **Compensation, Perks, and Benefits** * **Competitive Salary**: Estimated $20 to $28 per hour based on qualifications. * **Benefits Package**: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * **Perks and Discounts**: Access to exclusive perks and discounts, including Amazon products, services, and experiences. **Conclusion** If you are a motivated and customer-focused individual looking to kick-start your career in customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at American Express, you will have the chance to make a real impact on our customers' lives, develop your leadership skills, and grow your career in a dynamic and innovative company. Apply now and join the Amazon family! Apply for this job