Experienced Customer Service Support Representative - Remote Patient Customer Service - 11am-8pm EST

Transforming Healthcare through Exceptional Customer Service

At Labcorp, we're on a mission to revolutionize the healthcare industry by accelerating life-changing breakthroughs and improving the delivery of care worldwide. As a leading player in the healthcare diagnostics sector, we're committed to making a meaningful impact on people's lives. If you're passionate about delivering outstanding customer experiences and are driven to succeed in a fast-paced environment, we invite you to join our team as a Customer Service Support Representative.

About the Role

We're seeking a highly skilled and dedicated Customer Service Support Representative to join our Patient Customer Service department within the Revenue Cycle Management Division. As a key member of our team, you'll be responsible for providing top-notch support to patients, doctor's offices, and private insurance carriers, resolving billing issues, and driving exceptional customer experiences through innovation and continuous improvement.

Key Responsibilities

• Handle a high volume of inbound calls (80+ per day) from patients, doctor's offices, and private insurance carriers, providing timely and effective solutions to their inquiries.
• Initiate payment plans for patients with outstanding balances, ensuring a positive customer experience and improving revenue cycle management.
• Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a strong ability to multitask and think critically.
• Maintain performance goals and adhere to productivity standards, ensuring seamless operations and exceptional customer service.
• Become proficient in our processes and systems after completing a structured training program, demonstrating a willingness to learn and grow.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent, with previous medical and/or call center experience being a plus.
• A dedicated work-from-home space, with the ability to manage time and tasks independently while maintaining productivity.
• Excellent communication skills, with the ability to navigate multiple computer screens and applications, and alpha-numeric data entry proficiency.
• Strong attention to detail, with the ability to perform successfully in a team environment and demonstrate excellent organization skills.
• A reliable internet connection with a download speed of at least 50 megabytes per second, and the ability to connect equipment to a router/modem with an Ethernet cord.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Previous experience in a customer-facing role, particularly in the healthcare or financial services industry.
• Familiarity with medical billing and insurance processes, or a willingness to learn.
• Proficiency in multiple software applications and systems, with the ability to quickly adapt to new technologies.

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent problem-solving skills, with the ability to think critically and resolve complex customer issues.
• Strong communication and interpersonal skills, with the ability to empathize with customers and provide personalized support.
• A proactive and adaptable approach, with the ability to work in a fast-paced environment and prioritize multiple tasks.
• A commitment to delivering exceptional customer experiences, with a focus on continuous improvement and innovation.

Career Growth Opportunities and Learning Benefits

At Labcorp, we're committed to helping you grow and develop your skills. As a Customer Service Support Representative, you'll have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a clear path for progression within the organization.
• A collaborative and supportive work environment, where you'll be encouraged to share ideas and learn from others.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of:

• Diversity and inclusion, with a commitment to creating a workplace that's welcoming and inclusive for all.
• Employee engagement, with regular opportunities for feedback, recognition, and rewards.
• Community involvement, with a focus on giving back to the communities we serve.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a pay range of $15.25-$21.00 per hour, or state/local minimum wage, if higher. You'll also enjoy a range of benefits, including:

• Quarterly variable bonus potential, providing a opportunity to earn additional income.
• Generous paid time off, allowing you to recharge and take care of personal matters.
• Medical, Vision, and Dental Insurance Options, providing comprehensive coverage for you and your family.
• Flexible Spending Accounts, allowing you to manage your healthcare expenses and save for the future.
• 401(k) and Employee Stock Purchase plans, helping you plan for retirement and build wealth.
• No Charge Lab Testing, providing access to cutting-edge diagnostic testing and health monitoring.
• Fitness Reimbursement Program, supporting your physical and mental well-being.

Why Join Labcorp?

At Labcorp, we're passionate about making a difference in the lives of our customers, employees, and the communities we serve. By joining our team as a Customer Service Support Representative, you'll be part of a dynamic and forward-thinking organization that's committed to:

• Accelerating life-changing healthcare breakthroughs, and improving the delivery of care worldwide.
• Fostering a culture of innovation, collaboration, and continuous improvement.
• Empowering employees to grow, develop, and succeed in their careers.

Join Our Team!

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss your chance to join our team and be part of a company that's making a meaningful impact on the world.

Apply now and take the first step towards a rewarding and challenging career with Labcorp.