Customer Service Advocate I - Immediate Hiring for Remote Role in Missouri

Transforming Lives as a Customer Service Advocate at Centene

Join Centene, a diversified national organization with 28 million members, and become a vital part of our mission to provide high-quality healthcare services. As a Customer Service Advocate I, you will be the first-line advocate for our members and providers, resolving inquiries, issues, and concerns in a timely and personalized manner. With a competitive salary, comprehensive benefits package, and flexible work arrangements, this role offers a unique opportunity to grow your career while making a meaningful impact.

About Centene and the Role

Centene is a leading healthcare organization dedicated to providing exceptional customer service and support to its members and providers. As a Customer Service Advocate I, you will be working remotely from Missouri, with a scheduled shift from 8AM-5PM CST. You will be the primary point of contact for members and providers, addressing their inquiries, requests, and concerns through various communication channels, including phone, live chats, and emails.

Key Responsibilities

• Respond to routine member and provider inquiries, requests, and concerns in an accurate and timely manner
• Mitigate and prevent complaints from escalating by resolving issues in the initial contact
• Serve as the front-line resolution advocate for various member and provider inquiries, requests, or concerns
• Resolve basic problems by communicating the requested information, assessing member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintain performance and quality standards based on established contact center metrics
• Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails
• Document all member or provider information and communications for quality and performance tracking through CRM applications
• Remain up-to-date and adhere to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance
• Perform other duties as assigned and comply with all policies and standards

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma or GED
• Little or no previous experience required, as this is an entry-level position
• Ability to interact and multitask using multiple systems and programs simultaneously (experience preferred)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and meet performance and quality standards

Preferred Qualifications

While not required, the following qualifications will be considered a plus:

• Previous experience in customer service or a related field
• Familiarity with CRM applications and contact center metrics
• Ability to work independently in a remote environment

Skills and Competencies

To excel as a Customer Service Advocate I, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with others
• Flexibility and adaptability in a fast-paced contact center environment
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At Centene, you will have access to comprehensive training and development programs to enhance your skills and knowledge. As a Customer Service Advocate I, you will have opportunities to grow your career within the organization, with potential roles in leadership, specialized areas, or other departments.

Work Environment and Company Culture

Centene is committed to providing a flexible and inclusive work environment that values diversity and promotes work-life balance. As a remote worker, you will have the opportunity to work from the comfort of your own home, with a scheduled shift from 8AM-5PM CST.

Compensation, Perks, and Benefits

Centene offers a comprehensive benefits package, including:

• A competitive salary ($15.68 - $22.54 per hour)
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off and holidays
• Flexible work arrangements, including remote, hybrid, field, or office work schedules

Why Join Centene?

Centene is an equal opportunity employer that is committed to diversity and values the ways in which we are different. We offer a dynamic and supportive work environment that encourages growth, learning, and innovation. If you are passionate about delivering exceptional customer service and making a meaningful impact, we encourage you to apply for this exciting role.

Take the First Step

Don't miss out on this opportunity to join Centene and transform lives as a Customer Service Advocate I. Apply now and take the first step towards a rewarding career with a leading healthcare organization.