Customer Service Member Services Representative - Remote Opportunity with CVS Health

Bring Your Heart to CVS Health: Join Our Team as a Customer Service Member Services Representative

At CVS Health, we're on a mission to revolutionize the way healthcare is delivered. With a focus on making health care more personal, convenient, and affordable, we're seeking a highly skilled and dedicated Customer Service Member Services Representative to join our team on a remote basis. As a key member of our customer service team, you'll be the face of our organization, providing top-notch support to our members and helping to drive our business forward.

About CVS Health and Our Culture

CVS Health is a leading healthcare company that is committed to delivering exceptional customer experiences. Our purpose is to bring our heart to every moment of your health, and we're guided by a set of core values that prioritize compassion, innovation, and collaboration. As a member of our team, you'll be part of a dynamic and inclusive culture that empowers employees to make a meaningful difference in the lives of our customers.

Primary Job Duties & Responsibilities

As a Customer Service Member Services Representative, you'll be responsible for providing exceptional customer service to our members via phone, email, or chat. Your key responsibilities will include:

• Responding to incoming inquiries in a prompt and helpful manner, resolving customer questions, issues, and concerns in a timely and professional manner.
• Assisting customers with technical or product-related issues by guiding them through troubleshooting steps to resolve problems effectively.
• Processing customer orders, tracking shipments, and facilitating returns or exchanges, including addressing any issues related to billing, shipping, or payment.
• Instructing customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing step-by-step instructions when needed.
• Maintaining accurate records of customer interactions, including inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference.
• Identifying current inefficiencies and implementing effective solutions to enhance the company's competitive advantage in the industry.
• Escalating issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately.
• Assisting new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures.
• Contributing to the delivery of Customer Service onboarding orientations, training programs, in-services, and other programs as required.

Essential Qualifications and Skills

To succeed in this role, you'll need to possess the following essential qualifications and skills:

• 0-1 year of prior relevant work experience in a call center environment
• High school diploma or equivalent required
• Working knowledge of problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and responsibilities
• Proficiency in using technology, including CRM software and other customer service tools

Preferred qualifications include:

• Knowledge of Department of Child Safety
• Bilingual language skills
• Certified Patient Care Representative (CPCR) certification

Career Growth Opportunities and Learning Benefits

At CVS Health, we're committed to helping our employees grow and develop in their careers. As a Customer Service Member Services Representative, you'll have access to a range of training and development programs, including:

• Comprehensive onboarding program to ensure you're equipped to succeed in your role
• Ongoing training and coaching to help you stay up-to-date on industry trends and best practices
• Opportunities for career advancement and professional growth within the organization
• Tuition reimbursement and education assistance programs to support your long-term career goals

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home and be part of a dynamic and inclusive team culture. We're committed to creating a work environment that is supportive, collaborative, and inclusive, and we offer a range of benefits and programs to help you thrive, including:

• Competitive salary and benefits package
• Comprehensive health and wellness programs
• Paid time off and holidays
• Employee discounts and perks
• Opportunities for career advancement and professional growth

Compensation and Benefits

We offer a competitive salary range of $17.00 - $35.29 per hour, depending on experience and qualifications. In addition to your compensation, you'll enjoy a range of benefits, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Term life insurance and disability benefits
• Well-being programs and education assistance
• CVS store discount and discount programs with participating partners

Join Our Team and Build the Future Together

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today to join our team as a Customer Service Member Services Representative and be part of a dynamic and inclusive culture that is shaping the future of healthcare.

Don't miss this opportunity to bring your heart to CVS Health and make a meaningful difference in the lives of our customers. Apply now and let's build the future together!