Experienced Customer Service Representative for Fully Remote Shareholder Communications Role

Join Our Team: Transforming Shareholder Communications with Exceptional Customer Service

At TEKsystems, we're partners in transformation, empowering clients to capitalize on new opportunities and drive change. As a leading industry player in Full-Stack Technology Services and Talent Services, we're seeking a skilled Customer Service Representative to join our team in a fully remote capacity. If you're passionate about delivering top-notch customer experiences and thrive in a fast-paced environment, we invite you to explore this exciting opportunity.

About the Role: Shareholder Communications Specialist

We're looking for a dedicated Customer Service Representative to support our National Campaigns Unit, which provides critical shareholder communications for public companies. As a key member of our team, you'll be responsible for handling inbound, outbound, and email interactions with shareholders, ensuring timely and effective communication during contested proxy meetings.

Key Responsibilities:

• Respond to shareholder inquiries via phone, email, and other channels, providing accurate and helpful information to address their concerns.
• Communicate the company's message and position to shareholders, ensuring they have the necessary information to make informed decisions.
• Handle a high volume of calls and emails in a fast-paced environment, prioritizing tasks and managing multiple interactions simultaneously.
• Maintain a high level of professionalism and composure when dealing with challenging or sensitive situations.
• Collaborate with internal stakeholders to stay informed about company updates, proxy materials, and other relevant information.
• Participate in training and coaching sessions to enhance your knowledge and skills, ensuring you stay up-to-date on industry developments and best practices.

Essential Qualifications:

• High School Diploma or GED: A foundational education that demonstrates your ability to learn and grow.
• 6+ months of Customer Service Experience: Proven track record of delivering excellent customer experiences in a call center or related environment.
• Excellent Communication Skills: Clear, concise, and professional communication is critical in this role.
• Grammar and English Proficiency: Ability to read, write, and speak English fluently, with a strong command of grammar and syntax.
• Technical Requirements: Own a suitable computer, headset, and internet connection (see below for specific requirements).

Preferred Qualifications:

• Previous Experience in Shareholder Communications or Proxy Services: Familiarity with the industry and relevant processes is a significant advantage.
• Data Entry or Administrative Experience: Additional skills that can enhance your performance and versatility.
• Dual Monitor Setup: Ability to work efficiently with multiple screens and applications.

Technical Requirements:

• Computer: MacBook (current operating system) or Windows (10 or 11) – no Lenovo, Chromebooks, etc.
• Headset: USB headset (no wireless) for clear and reliable communication.
• Internet Speed: 50 download/10 upload to ensure seamless interactions.
• Active Participation: Ability to unmute when called upon, have materials open and ready, and participate in chat tasks as required.

Why Join TEKsystems?

As a member of our team, you'll enjoy a dynamic and supportive work environment that fosters growth and development. Our company culture is built on the principles of partnership, innovation, and inclusivity. We're committed to providing opportunities for career advancement, training, and professional development, ensuring you can achieve your goals and succeed in your role.

Career Growth Opportunities:

• Professional Development: Access to training and coaching to enhance your skills and knowledge.
• Career Advancement: Opportunities to progress within the company, taking on new challenges and responsibilities.
• Industry Insights: Stay informed about industry trends and best practices, ensuring you remain competitive and knowledgeable.

What We Offer:

As a fully remote role, you'll enjoy the flexibility and convenience of working from anywhere. We're committed to providing a competitive salary and benefits package that recognizes your skills and experience. Our company culture is centered around inclusivity, diversity, and teamwork, ensuring you feel supported and valued in your role.

Compensation and Benefits:

We offer a competitive salary and benefits package that includes:

• Competitive Salary: A salary that reflects your experience and qualifications.
• Benefits Package: A comprehensive benefits package that supports your well-being and financial security.
• Opportunities for Growth: Ongoing training and development opportunities to enhance your skills and career prospects.

Are You the Right Fit?

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at TEKsystems, you'll be part of a dynamic team that's shaping the future of shareholder communications. Join us today and discover a rewarding career that offers growth, development, and a sense of purpose.

Don't miss this chance to join our team and transform your career. Apply now and take the first step towards a brighter future!