Customer Service Representative - Nebraska Remote - Healthcare Claims Assistance

Join Our Mission to Simplify Healthcare Administration

At Signature Performance, we're on a quest to make a meaningful difference in the lives of healthcare providers, veterans, and beneficiaries by streamlining administrative processes. We're seeking an exceptional Customer Service Representative to join our team in Nebraska, working remotely to provide top-notch support to our clients. If you're passionate about delivering outstanding customer experiences and are looking for a dynamic work environment, we want to hear from you!

About the Role

As a Customer Service Representative, you'll be the frontline ambassador for Signature Performance, handling incoming calls and correspondence from healthcare providers, veterans, and beneficiaries in Nebraska. Your mission will be to resolve queries efficiently, ensuring high caller satisfaction and first call resolution rates. You'll work closely with our clients to gather necessary information, make determinations on claims, and document interactions accurately.

Key Responsibilities

• Provide customer-focused, courteous service to ensure first call resolution and achieve quality scores while maintaining production standards.
• Research and evaluate medical claims and benefits for proper adjudication, utilizing client systems, soft phone systems, and customer relationship management software.
• Document call activity and make requests for corrective action into VA systems, maintaining a working knowledge of applicable VA regulations.
• Maintain access to all client systems as assigned and act as an effective team member.
• Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or GED.
• 1-2 years of experience in customer service, preferably in a healthcare or related field.
• General office skills and knowledge of standard office equipment.
• Proficiency in software applications such as Excel and Word.
• Data entry and 10-key experience.
• Excellent verbal and written communication skills.
• A high level of commitment, motivation, energy, and team orientation.
• Professionalism, trust, personal honesty, and integrity.

Preferred Qualifications

While not mandatory, the following qualifications can give you a competitive edge:

• Experience working with healthcare claims or related administrative processes.
• Familiarity with VA regulations and procedures.
• Previous experience in a remote or call center environment.

Skills and Competencies

To excel as a Customer Service Representative at Signature Performance, you'll need:

• Strong problem-solving skills to manage multiple projects and resolve complex issues.
• Excellent communication and interpersonal skills to build rapport with clients.
• The ability to work in a fast-paced environment, prioritizing tasks and managing multiple demands.
• A customer-centric approach, with a focus on delivering exceptional service experiences.
• Technical skills, including proficiency in software applications and the ability to learn new systems.

Career Growth Opportunities

At Signature Performance, we're committed to the growth and development of our team members. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills through world-class training and development programs.
• Advance your career through internal promotions and new opportunities.
• Participate in professional development initiatives and tuition assistance programs.

Work Environment and Culture

We're proud of our award-winning culture, built on the values of Passion, Courage, Integrity, and Respect. As a remote team member, you'll enjoy:

• Flexible work arrangements, allowing you to achieve a better work-life balance.
• A dynamic and supportive team environment, despite being remote.
• Opportunities to connect with colleagues and participate in team-building activities.

Compensation and Benefits

We offer a competitive compensation package, including:

• A competitive salary.
• Health Insurance for Associates.
• Fully Paid Life Insurance.
• Fully Paid Short- & Long-Term Disability.
• Paid Vacation, Sick Leave, and Holidays.
• Professional Development and Tuition Assistance Program.
• 401(k) Program with Employer Match.
• Referral Bonuses.

Why Join Us?

At Signature Performance, we're not just looking for employees; we're seeking uncommon individuals who share our values and are passionate about making a difference. If you're a motivated, customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you!

Join our mission to simplify healthcare administration and become part of a team that's dedicated to improving the health of our clients' business and the lives of those we work with. Apply today to start your journey with Signature Performance!