Remote Customer Support Specialist - Immediate Hiring for Workwarp's Dynamic Team

Join Workwarp as a Customer Support Specialist and Elevate Client Experience

At Workwarp, we're committed to delivering exceptional service and support to our clients. As a Customer Support Specialist, you'll be the face of our organization, ensuring a positive experience for every individual who interacts with us. If you're passionate about providing top-notch customer service, are highly organized, and thrive in a fast-paced environment, we want you to join our team!

About Us

Workwarp is a pioneering company dedicated to providing innovative solutions and services that make a difference in our clients' lives. Our team is built on a foundation of collaboration, integrity, and a relentless pursuit of excellence. As a remote Customer Support Specialist, you'll be an integral part of our dynamic team, working together to achieve our mission and goals.

Role Snapshot

• Compensation: A competitive salary that reflects your skills and experience
• Location: Remote work arrangement, offering flexibility and work-life balance
• Start Date: Immediate openings available, so you can start making an impact right away
• Company: Workwarp, a forward-thinking organization that's shaping the future of customer support
• Position: Customer Support Specialist, a critical role that drives client satisfaction and loyalty

Job Duties and Responsibilities

As a Customer Support Specialist at Workwarp, you'll be responsible for delivering exceptional client experiences, handling a range of tasks, and working closely with our team to achieve our goals. Your key responsibilities will include:

• Ensuring a positive client and guest experience for each individual who interacts with our organization
• Maintaining general knowledge of daily business operations and performing client-facing duties, such as assisting with medication pickup, scheduling appointments, and collecting and processing financial and insurance documents
• Assisting with facility opening and closing duties, as well as other administrative tasks
• Creating and editing client charts or episodes in our Electronic Health Record (EHR) system, as applicable
• Initiating Client Data Core (CDC) and documenting client communication in EHR, as appropriate
• Assisting clients with connecting to clinicians via iPad and providing a confidential setting for services
• Assisting with connection to Crisis services for walk-ins and call-ins, as needed
• Scanning required documents into EHR and maintaining accurate records
• Collecting and processing deductible and co-payments from individuals served
• Assisting with processing incoming and outgoing mail and faxes
• Maintaining medication inventory and ensuring compliance with medication protocol
• Processing proof of insurance information and completing Patient Assistance Program applications
• Forwarding medical records requests to the Medical Records Office and ensuring accurate completion of Release of Information (ROI) forms
• Promoting our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services
• Performing other reasonably related duties as assigned by your supervisor or other management
• Participating in staff meetings and training sessions as needed
• Meeting satisfactory expectations at scheduled job performance evaluations and demonstrating competence in your role

Education and Experience

To be considered for this role, you'll need:

• A High School Diploma or equivalent
• At least 2 years of experience in a previous receptionist or clerical position
• Proven data entry skills and knowledge of Windows and Microsoft Applications
• Experience in multi-tasking, prioritizing, and working independently

Knowledge, Skills, and Abilities

We're looking for individuals with:

• Excellent communication skills, including active listening and the ability to communicate effectively in person, in writing, and over the phone
• Knowledge of, or ability to learn, customer service specializations and area-specific protocols
• A service-oriented mindset and the ability to resolve customer needs quickly and efficiently
• Proficient computer skills and the ability to learn applicable software quickly
• The ability to work in a collaborative and team-oriented environment
• Self-motivation, attention to detail, and the ability to multitask effectively
• An understanding of core competencies related to individuals with co-occurring disorders

Career Growth Opportunities and Learning Benefits

At Workwarp, we're committed to helping our team members grow and develop in their careers. As a Customer Support Specialist, you'll have access to:

• Ongoing training and professional development opportunities to enhance your skills and knowledge
• A supportive and collaborative work environment that encourages learning and growth
• Opportunities to take on new challenges and responsibilities as you progress in your role

Work Environment and Company Culture

As a remote Customer Support Specialist, you'll be working in a flexible and dynamic environment that allows you to work from anywhere. Our company culture is built on:

• A commitment to delivering exceptional customer service and support
• A collaborative and team-oriented approach to achieving our goals
• A culture of continuous learning and improvement
• A focus on work-life balance and employee well-being

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• A comprehensive compensation package that reflects your skills and experience
• Opportunities for professional growth and development
• A flexible and dynamic work environment that allows you to work from anywhere
• A culture that prioritizes work-life balance and employee well-being

Ready to Join Our Team?

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Support Specialist and start making a difference in the lives of our clients.

Don't miss this opportunity to take your career to the next level and be part of a dynamic team that's shaping the future of customer support. Apply today and let's get started!