Distinguished Engineer - Contact Center Automation - Remote

Join the GEICO Team as a Distinguished Engineer - Contact Center Automation

GEICO, one of the nation's largest and fastest-growing auto insurers, is seeking a highly experienced Distinguished Engineer to lead our Contact Center Automation team. As a key member of our engineering staff, you will drive the strategy and execution of a technical roadmap that increases the velocity of delivering products and unlocks new engineering capabilities. If you're passionate about building high-performance, low-maintenance, zero-downtime modern platforms and applications, we want to hear from you!

About GEICO

GEICO is a wholly owned subsidiary of Berkshire Hathaway, offering a financially stable and rewarding workplace with training and career advancement opportunities. With over 30,000 full-time associates, we employ thousands of dedicated and hard-working individuals. Our company culture values innovation, continuous improvement, and a customer-centric approach. We're committed to providing a work environment where each associate can be productive and work to the best of their ability.

About the Role

As a Distinguished Engineer on the Contact Center Automation team, you will work with Staff and Senior Engineers to innovate and build new systems, improve and enhance existing systems, and identify new opportunities to apply your knowledge to solve critical problems. Your responsibilities will include:

• Scoping, designing, and building scalable, resilient distributed systems
• Building product definition and leveraging technical skills to drive towards the right solution
• Engaging in cross-functional collaboration throughout the entire software lifecycle
• Working in a team environment utilizing AI and ML to streamline the operations of the contact center
• Leading in design sessions and code reviews with peers to elevate the quality of engineering across the organization
• Defining, creating, and supporting reusable application components/patterns from a business and technology perspective
• Utilizing developer tooling and a variety of Azure tools and services across the software development life cycle
• Collaborating with product managers, team members, customers, and other engineering teams to solve complex problems
• Being accountable for the quality, usability, and performance of the solutions
• Mentoring and helping to coach and strengthen the technical expertise and know-how of our engineering and product community
• Influencing and educating leadership at all levels
• Consistently sharing best practices and improving processes, measuring outcomes to ensure desired results, demonstrating adaptability, and sponsoring continuous learning

Qualifications

To be successful in this role, you should possess the following qualifications:

Essential Qualifications:

• Advanced programming experience with at least two modern languages such as Java, C++, Python, or C# including object-oriented design
• Proficient with AI/ML stack and libraries; experience in shipping applied AI products
• Proven understanding of micro-services oriented architecture and extensible REST APIs
• Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
• Advanced understanding of DevOps Concepts and Cloud Architecture
• Experience with continuous delivery and infrastructure as code
• Strong problem-solving ability
• Ability to excel in a fast-paced, startup-like environment
• Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
• In-depth knowledge of CS data structures and algorithms
• Exemplary ability to design, perform experiments, and influence engineering direction and product roadmap
• Experience partnering with engineering teams and transferring research to production

Preferred Qualifications:

• 12+ years of professional software development within a Java framework (J2EE, web containers, and Java)
• 3+ years of applied AI/ML experience
• 10+ years of experience with architecture and design
• 6+ years of experience with AWS, GCP, Azure, or another cloud service
• 6+ years of experience in CICD deployments and infrastructure as code
• 6+ years of experience in open-source frameworks
• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Career Growth Opportunities and Learning Benefits

At GEICO, we offer a range of career growth opportunities and learning benefits, including:

• Training and career advancement in a financially stable and rewarding workplace
• Opportunities for professional growth and development
• Access to cutting-edge technologies and tools
• Collaboration with experienced engineers and professionals
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on innovation and continuous improvement. We value:

• Diversity, equity, and inclusion
• Collaboration and teamwork
• Customer-centricity
• Continuous learning and development
• Work-life balance

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Annual salary range: $110,000 - $300,500
• Premier medical, dental, and vision insurance
• Paid vacation, sick, and parental leave
• 401(k) plan
• Tuition reimbursement
• Paid training and licensures

Conclusion

If you're a motivated and experienced engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Distinguished Engineer - Contact Center Automation at GEICO, you will have the chance to drive innovation, lead technical roadmaps, and collaborate with experienced professionals. Don't miss this chance to join our team and take your career to the next level!

Apply now and be part of our team!