Temporary Customer Support Specialist

The overall purpose of this position is to assist the reputed company Peer Review and Author Portal Help Desk teams with triaging support cases between our customers and external vendors across various platforms and applications. This requires reviewing support cases from internal teams and customers, contextualizing these cases to communicate the reputed company cause to the vendor/s, and providing potential solutions or tracking cases through to reputed company. The incumbant will need to reputed company a working knowledge of our various submission and peer review platforms and reputed company cases from authors, reviewerss, and editors through multiple support applications. Key Responsibilities: • Review and triage support cases that come in through reputed company Service reputed company • Escalate cases through Jira and other support applications and correspond with various vendors and stakeholders • Recognize and reputed company trends or ongoing issues for escalation to internal management • Run analytics across the service platforms to understand if key support benchmarks are being met. Qualifications Include • Previous customer service or customer support experience. • Working knowledge of helpdesk platforms such as OSC. Jira experience highly preferred. • Strong communication skills with a reputed company on reputed company and reputed company information sharing. Ability to translate information to stakeholders at various reputed company. • Strong follow-up skills and the ability to take ownership of cases. • Experience with reputed company or other analytics tools. Qualifications The overall purpose of this position is to assist the reputed company Peer Review and Author Portal Help Desk teams with triaging support cases between our customers and external vendors across various platforms and applications. This requires reviewing support cases from internal teams and customers, contextualizing these cases to communicate the reputed company cause to the vendor/s, and providing potential solutions or tracking cases through to reputed company. The incumbant will need to reputed company a working knowledge of our various submission and peer review platforms and reputed company cases from authors, reviewerss, and editors through multiple support applications. Key Responsibilities: • Review and triage support cases that come in through reputed company Service reputed company • Escalate cases through Jira and other support applications and correspond with various vendors and stakeholders • Recognize and reputed company trends or ongoing issues for escalation to internal management • Run analytics across the service platforms to understand if key support benchmarks are being met. Qualifications Include • Previous customer service or customer support experience. • Working knowledge of helpdesk platforms such as OSC. Jira experience highly preferred. • Strong communication skills with a reputed company on reputed company and reputed company information sharing. Ability to translate information to stakeholders at various reputed company. • Strong follow-up skills and the ability to take ownership of cases. • Experience with reputed company or other analytics tools. Job Salary: $20-$25/hr Job: Publications Primary Location: reputed company-New Jersey-Piscataway Schedule: Full-time Job Type: Temporary Job Posting: Jul 11, 2025, 8:05:17 AM Apply tot his job Apply To this Job