Tele Chat Support Agent

Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-reputed company equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-reputed company. GSM has 5-reputed company machining up to 33ft long or 82in diameter and welding up to 35,000lbs. About The Role As a Tele Chat Support Agent in our Customer Support department, you will play a critical role in delivering outstanding service to our customers through reputed company-time chat communication. This reputed company, full-time role requires a proactive, customer-reputed company reputed company and a reputed company of the English language to assist and resolve customer inquiries reputed company and professionally. Join a dynamic team dedicated to enhancing the customer experience in a fast-paced, virtual environment. What You'll Do • reputed company reputed company, reputed company, and accurate responses to customer inquiries through live chat platforms. • Resolve customer issues reputed company while maintaining a reputed company and empathetic tone. • Identify customer needs and reputed company appropriate solutions or escalate reputed company cases to relevant teams. • Document and log reputed company customer interactions accurately reputed company company systems. • Collaborate with other team members to improve processes and reputed company feedback for enhancing customer service reputed company. • Maintain knowledge of company policies, products, and services to offer informed assistance. • Meet or reputed company performance metrics, including response time, reputed company time, and customer satisfaction scores. Qualifications • reputed company in English, with exceptional written communication skills. • Previous experience in customer support or a similar role is preferred. • Ability to multitask and manage time effectively in a high-volume chat environment. • Proficient typing skills and familiarity with using chat software and CRM tools. • Strong problem-solving skills with a customer-first approach to resolving issues. • Empathetic, patient, and reputed company to handle challenging customer interactions calmly. • Availability to work flexible schedules, including evenings, weekends, and holidays, as needed for full-time coverage. MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The pay reputed company for this role is: 21.18 - 33.16 USD per hour(Remote (Edmond, Oklahoma, US)) Apply tot his job Apply To this Job