Housing Case Manager

Duties and Responsibilities • Direct client support (50%) • Serve as a housing navigation resource for shelter guests, focusing on those with complex needs, returning guests, or guests facing multiple barriers to housing • Conduct or assist with assessments, develop individualized housing plans, and support guests in applications for housing subsidies, obtaining documentation, and engaging in apartment searches • Provide targeted advocacy and referrals to medical, mental health, substance use, legal, and vocational services as needed • Maintain clear documentation of guest progress and service plans • Consultation with student case managers (30%) • Offer guidance to undergraduate student case managers, helping them problem-solve challenging cases and connect guests to appropriate services • Support coordinated case management efforts between both shelters • Participate in weekly case review meetings • Training and resource development (20%) • Contribute to and help lead training sessions for student case managers at the start of each season and during the year • Contribute to housing and resource guides and case management work flows • Foster partnerships with local agencies and service providers to expand available resources for guests Qualifications Minimum: • Knowledge of Boston/Cambridge community resources, particularly in housing, healthcare (including mental health), and public benefits • Strong communication skills and ability to work collaboratively with a diverse group of students and shelter guests Preferred: • Experience in housing navigation, case management, or related fields • Familiarity with trauma-informed and harm reduction approaches • Experience working with people experiencing homelessness, chronic mental illness, and/or substance use disorders • Experience in shelter or housing programs • Experience providing training or mentorship This position works in partnership with undergraduate shelter leaders and case managers, requiring flexibility, patience, and a collaborative approach within a student-run environment. As such, they must possess strong commitment to social justice, knowledge of community issues and partners, and ability to collaborate with young leaders to lead a high quality program. Apply tot his job Apply To this Job