(Teleworking) American Express Customer Service Remote Job – Indeed Jobs US
Remote, USAFull-timePosted 2025-11-03
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American Express is a premier global services company, well-known for its customer-centric approach and financial expertise. As a trusted brand for more than 170 years, American Express offers a wide range of products, including credit cards, travel services, and business solutions. The company supports its employees with remote work flexibility, excellent benefits, and a mission-driven work environment that encourages professional development and innovation.
Job Summary: American Express is looking for remote Customer Service Representatives based in Bakersfield, CA to deliver exceptional service to its customers. This teleworking role allows you to work from home while helping card members with inquiries, resolving issues, and providing account assistance. It's a great opportunity for individuals who thrive in a customer-focused environment and enjoy solving problems.
Key Responsibilities:
Handle incoming customer inquiries via phone, chat, or email
Assist with account questions, billing, rewards, and transactions
Offer solutions tailored to the customer’s needs
Maintain detailed records of all customer interactions
Uphold a high standard of professionalism and empathy
Compensation & Benefits:
Hourly wage with eligibility for bonuses based on performance
Full-time remote work from your home office
Paid training to equip you with the tools for success
Access to a comprehensive benefits package including health insurance, dental, vision, 401(k), and paid time off
Why Join American Express?
Work-from-home flexibility without commuting
Clear paths for career advancement in customer service and beyond
Positive, inclusive, and values-driven company culture
A chance to contribute to a world-class customer experience
Location Requirements: This role is remote but restricted to candidates living in Bakersfield, CA or nearby areas. Applicants must have a quiet, dedicated home workspace and stable internet connectivity.
Required Qualifications:
High school diploma or GED equivalent
Prior customer service experience is preferred
Strong interpersonal and communication skills
Ability to navigate systems and multitask effectively
Self-motivated and comfortable working independently
If you’re ready to take your customer service skills to the next level with a respected and forward-thinking company, consider applying to join American Express today.